Order Fulfillment Management Specialist
hace 6 días
We are seeking a highly skilled Order Fulfillment Management Specialist to join our team at Steelcase. As a key member of our operations team, you will play a critical role in ensuring the accurate and timely processing of orders, providing exceptional customer service, and driving business growth.
Key Responsibilities:
- Maintain up-to-date knowledge of our products and services to provide timely and accurate assistance to sales representatives and customers.
- Set up new customer accounts, ensuring all relevant information is complete and accurate.
- Process orders efficiently, including specifier and pricing information.
- Convert quotes and reserves to sales orders.
- Access order management folders as assigned.
- Attach purchase orders to sales orders in Epicor and retain source documents.
- Process order changes and updates in a timely and accurate manner.
- Monitor open order reports daily and confirm dates for performance to customer expectations and Designtex promise dates.
- Communicate acknowledgement date changes to sales support.
- Send proforma invoices and payment options to customers as requested.
- Arrange for fabric cuttings when requested by customers.
- Engage in continuous personal improvement to pursue training and knowledge on Designtex products and processes.
- Provide feedback on process improvement to the team manager and/or process lead.
Requirements:
- Bachelor's degree in international relations, logistics, or a related field.
- Advanced English language skills.
- A minimum of 1 year of experience in a similar role.
Preferred Skills and Competencies:
- Ability to effectively communicate in a professional manner with internal and external customers.
- Demonstrated knowledge of Microsoft Office and CRM software.
- Ability to handle multi-problem situations within a limited timeframe.
- Ability to make decisions quickly and accurately with no direct supervision.
- Ability to effectively organize workload to accomplish assigned tasks in a timely and accurate manner.
- Ability to recognize problems and act on them.
About Steelcase:
At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.
Why Work at Steelcase:
We offer a dynamic and inclusive work environment, competitive compensation and benefits, and opportunities for professional growth and development. If you're passionate about delivering exceptional customer service and driving business growth, we encourage you to apply for this exciting opportunity.
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