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Order Fulfillment Coordinator
hace 2 meses
We are seeking a highly organized and detail-oriented Order Fulfillment Specialist to join our team at Steelcase. As an Order Fulfillment Specialist, you will play a critical role in ensuring accurate and timely processing of orders, providing exceptional customer service, and maintaining a high level of productivity.
Key Responsibilities:
- Maintain up-to-date knowledge of company products to provide timely and accurate assistance to sales representatives and customers.
- Set up new customer accounts, ensuring all relevant information is complete and accurate.
- Ensure timely and accurate order entry, including specifier and pricing information.
- Convert quotes and reserves to sales orders.
- Access order management folders as assigned.
- Attach purchase orders to sales orders in Epicor and retain source documents.
- Process order changes and updates in an accurate and timely manner.
- Monitor open order reports daily and confirm dates for performance to customer expectation and Designtex promise date.
- Communicate acknowledgement date changes to sales support.
- Send proforma invoices and payment options to customers as requested.
- Arrange for fabric cuttings when requested by customers.
- Engage in continuous personal improvement to pursue training and knowledge on Designtex products and processes.
- Provide feedback on process improvement to the team manager and/or process lead.
Requirements:
- Minimum of 1 year of order entry-related experience required.
- Demonstrated knowledge of Microsoft Office and ERP software.
- Bachelor's degree in a related field.
- Excellent written and verbal communication skills in English.
- Proficient in the use of basic technology programs such as Word, Excel, and Outlook.
Preferred Skills and Competencies:
- Ability to effectively communicate in a professional manner with internal and external customers.
- Ability to work in minimally supervised situations and handle non-standard events.
- Ability to develop and recommend new and/or modified operating policies that enhance the customer experience.
- Ability to effectively analyze and interpret order requests to ensure accuracy of order entry.
- Strong interpersonal skills.
- Good understanding of Designtex's order processes from order entry to final customer invoicing.
- Ability to handle multi-problem situations within a limited timeframe.
- Ability to make decisions quickly and accurately with no direct supervision.
- Ability to effectively organize workload to accomplish assigned tasks in a timely and accurate manner.
- Ability to recognize problems and act on them.
- Ability to work with and understand multiple computer systems and support systems.
- Strong organizational skills with a high level of attention to detail.
- Ability to solve problems through cross-functional integration.