L2 Support Specialist
hace 3 semanas
About NTT DATA Services
We are a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers.
Job Summary
We are seeking a highly skilled L2 Support Specialist to join our team in Mexico. The successful candidate will have a strong background in technology stack, including infrastructure and application support, and will be responsible for providing technical support and assistance to our clients.
Key Responsibilities
- Provide technical support and assistance to clients via phone, email, or in-person
- Troubleshoot and resolve technical issues related to infrastructure and application support
- Collaborate with cross-functional teams to identify and implement process improvements
- Develop and maintain strong relationships with clients and internal stakeholders
- Stay up-to-date with industry trends and emerging technologies
Requirements
- Minimum 3 years of experience in technology stack, including infrastructure and application support
- Strong analytical, communication, interpersonal, problem-solving, organizational, and time management skills
- Self-motivated with an ability to work independently and take ownership of tasks
- Highly organized, strong attention to detail, and excellent follow-up skills
- Strong process and project management skills with the ability to improve process efficiency and effectiveness
- Strong written and verbal communication skills with the ability to summarize complicated technical information
- Excellent influencing skills at all levels and the ability to develop and maintain good relationships with senior leadership, colleagues, and clients
About NTT DATA
NTT DATA is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.
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