Production Support Specialist

hace 2 semanas


Ciudad de México, Ciudad de México Sequoia Connect A tiempo completo
Production Support Specialist

Sequoia Connect is seeking a highly skilled Production Support Specialist to join our team. As a key member of our financial services team, you will be responsible for providing 24x7 production support in a financially impactful payment environment.

Responsibilities:
  • Manage incidents, changes, and problem resolution within the payment domain.
  • Monitor and troubleshoot TCP/IP traces and payment-related issues.
  • Ensure compliance with ISO 8583, ISO 20022, and other payment regulations.
Requirements:
  • 5+ years of experience in a 24x7 production support environment for financial services.
  • 3+ years of experience in incident, change, and problem management.
  • Bachelor's degree in computer science or related field, or equivalent experience.
  • Experience with ISO 8583, ISO 20022, and payment systems like ACH, RTP, SWIFT.
Desired:
  • Familiarity with MuleSoft, Murex, and payment card systems.
  • Knowledge of cross-border and domestic payments regulations.
  • Experience reading TCP/IP traces and understanding of technical issues in card payments.
Language Skills:
  • Advanced Oral English.
  • Native Spanish.

Sequoia Connect is an award-winning employer with a strong commitment to innovation and customer satisfaction. If you meet these qualifications and are pursuing new challenges, we encourage you to explore our job openings and apply today.



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