Executive Administrative Assistant
hace 2 semanas
About Four Seasons:
Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our team of dedicated professionals is committed to delivering unforgettable moments for our guests, residents, and partners.
About the Location:
Our hotel in Mexico City is a vibrant urban oasis, offering a unique blend of luxury and culture. Located in the heart of the city, our hotel provides easy access to the city's main attractions, including the trendy neighborhoods of Condesa and Polanco.
About the Job:
We are seeking an Executive Administrative Assistant to join our dynamic team. As a key member of our hotel's operations, you will be responsible for providing exceptional support to our General Manager and other senior leaders. Your primary duties will include:
- Responding to guests and vendors on behalf of the General Manager
- Managing Elite status guests with guestroom bookings and concierge services
- Serving as hotel ambassador for VIP guests
- Managing reservations for bookings made through the Executive office
- Drafting cards for VIP guest arrivals
- Responding to guest concerns and recognition on behalf of the hotel
- Compiling monthly guest comment analysis (Medallia) and ensuring proper distribution of results
- Assisting in compiling KPI's of RVP hotels on a monthly basis
- Handling travel arrangements and reservations for VIP guests
- Handling complaints in the absence of the General Manager and informing him/her of action taken and follow-up required
- Assisting with Glitch follow-up to guests on behalf of Executive Office
- Assisting in walk-throughs and documenting follow-up's
- Developing and assisting with presentations created by the Executive office
- Handling agenda for General Manager and ensuring follow-up is being done
- Handling expense reports for General Manager
- Managing agenda for General Manager and coordinating calendar needs
- Assisting in the Business Center when needed for breaks or meetings as well as the needs of the Sales Division
Preferred Qualifications and Skills:
- Extensive knowledge of Microsoft Office, specifically Word and PowerPoint
- Education in the use of proper English and grammar
- Strong verbal communication skills, both in person and via telephone
- Vast knowledge of local market, including restaurants, destinations, and venues
- Interpersonal skills with VIP guests
- Ability to maintain strict confidentiality
- Knowledge of front and back of house hotel operations
- Works well under pressure, multitasking, and team player
- Extreme attention to detail in all areas, organizational skills, and thinks strategically
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