Global Customer Service Solutions Expert

hace 3 días


Saltillo, Coahuila de Zaragoza, México Steelcase A tiempo completo

We are seeking a highly skilled Global Customer Service Solutions Expert to join our team at Steelcase. This role focuses on delivering exceptional customer service by providing in-depth technical advice and support.

About the Role:

This position involves working closely with customers to understand their concerns, documenting accurate details of their requests, and providing resolutions for quality, warranty, and freight issues.

Main Responsibilities:

  • Negotiate cost-effective solutions with dealers and end-users, offering credits, billing adjustments, product dispositions, and parts packages;
  • Collaborate with Carriers, Steelcase logistics team, and Suppliers to find low-cost solutions for carrier damages;
  • Establish ongoing relationships with Quality teams at plants and other product specialists within the organization to gain a deep understanding of products, components, and determine the best resolution to claims;
  • Provide training and consulting services to others regarding product performance and service parts;
  • Evaluate systems and processes, implementing solutions using Lean and think methodologies to improve performance;
  • Develop measures of success and implement strategies to meet performance goals.

About You:

To be successful in this role, you will need advanced written and spoken English skills, as well as experience working with SAP. The ideal candidate will possess strong customer service skills, excellent communication skills, and a proactive mindset.

Requirements:

  • Bachelor's degree in Business, Engineering, Commerce, or related field;
  • At least 2 years of experience in customer service and/or quality areas;
  • Advanced written and spoken English skills;
  • Current VISA (position may involve travel);
  • SAP knowledge is an asset.

Salary Range:

$80,000 - $110,000 per year, depending on experience and qualifications.

Why Steelcase:

Steelcase is a global leader in creating places that help people work better, be inspired, and accomplish more. We design, manufacture, and partner with other leading organizations to provide architecture, furniture, and technology solutions accessible through a network of channels.



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