Senior Technical Support Specialist

hace 3 semanas


Ciudad de México, Ciudad de México Franklin Templeton Investments A tiempo completo

Company Overview:

At Franklin Templeton Investments, we strive to advance our industry through innovative solutions that help clients achieve their investment goals. Our diverse and dynamic organization spans asset management, wealth management, and fintech, providing various opportunities for investors to make progress toward their objectives.

Our global teams bring expertise in a broad range of areas, fostering an inclusive, flexible culture that supports employee growth and helps clients reach their potential.

Job Description:

We are seeking a Senior Technical Support Specialist to join our Front Office Desktop Support team. This role will provide desktop support for Franklin Templeton employees, addressing technical issues, requests, and IT infrastructure support. The primary goal is to deliver quick and efficient resolutions while minimizing disruptions to our customers.

The ideal candidate will be responsible for:

  • Providing on-site technical support and customer service as well as remote user support
  • Available to provide support outside business hours; may include occasional travel to other offices
  • Accountability for addressing technical issues in a timely manner and providing concise updates
  • Addressing issues that arise within the local office and tickets for local and remote users routed from the service desk
  • Coordinating, setting up, and supporting technologies used in Conference Rooms
  • Providing Audio Visual support for large internal and external meetings in the Office and external facilities
  • Training users on new technologies in the space
  • Supporting trading and investment management technologies
  • Providing education on information technology issues/services to employees enterprise-wide
  • Developing, documenting, and implementing standard operating procedures and customer service guidelines relating to remote and localized IT support

Required Skills and Qualifications:

To be successful in this role, you should have:

  • A Bachelor's or higher degree in computer science or related field
  • Minimum of 5 years in a similar, fast-paced and dynamic environment in a desktop support role
  • Excellent skills and abilities in organization, planning, multi-tasking, and flexibility
  • Excellent communication and interpersonal skills
  • Strong problem-solving and critical thinking skills
  • Ability to actively participate as part of a team as well as work independently
  • Strong service delivery and customer management skills for local and remote users
  • Proficient in supporting Windows 10, Windows 11, Office 365, iOS, and Mobile Technologies

Benefits:

Franklin Templeton offers a competitive salary range of $80,000 - $110,000 per annum, depending on experience, plus benefits including health insurance, retirement plans, and paid time off. Our company provides a dynamic work environment with opportunities for professional growth and development.

Location: Franklin Templeton Investments Headquarters, USA



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