Customer Service Team Leader

hace 2 días


Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

Ria's commitment to excellence drives the success of this role, as it supports the growth of a strong team by shaping staff behaviors and implementing standards and processes.

Key Responsibilities:

  • Building lasting relationships with customers and team members based on trust and reliability is crucial for our organization.

  • The ideal candidate will utilize software, databases, and tools effectively to deliver exceptional customer service.

  • Understanding and striving to meet department metrics is vital for individual and team performance.

  • Making sales or recommendations for products or services that suit client needs is an essential part of this role.

Requirements:

  • A high school diploma or equivalent is required.
  • Exceptional customer service, active listening, and verbal and written communication skills are necessary for success.
  • Familiarity with company products, services, and policies is essential.
  • Proficiency with computers and strong typing skills are also required.
  • Adaptability and accountability are key qualities for building a successful career.

Benefits:

  • This position offers a competitive monthly salary of $26000 gross, which reflects the medium level of English proficiency required.
  • A 5% food voucher program is available to support employee well-being.
  • A 30-day bonus provides an incentive for meeting performance targets.
  • An initial vacation period of 15 days allows employees to recharge and maintain work-life balance.
  • Life insurance is provided for added peace of mind.
  • Free access to a gym promotes physical health and wellness.
  • A dynamic and collaborative work environment fosters growth and development.
  • Cutting-edge tools and technology enhance job efficiency and effectiveness.
  • Free English and French classes enable employees to improve their language skills.
  • Work-life balance is encouraged through flexible scheduling and supportive management.

Ria values diversity and is an equal-opportunity employer, providing equal opportunities to all employees and applicants, regardless of their background or characteristics.



  • Ciudad de México, Ciudad de México Ikea A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Customer Contact Centre team as a Team Leader. As a Team Leader, you will play a crucial role in ensuring the satisfaction of all customers who contact us directly through the contact centre in all media.You will report to the Customer Contact Centre Manager and be...


  • Santiago de Querétaro, Querétaro de Arteaga, México Kerry A tiempo completo

    About KerryAt Kerry, we're on a mission to create healthier, tastier, and more sustainable products for the world. As our Senior Support Manager, you'll play a key role in shaping the future of food while driving exceptional customer experiences. Your expertise will help us deliver solutions and implement best practices, ensuring seamless interactions with...


  • Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    We are seeking a highly skilled Customer Service Representative to play a critical role in ensuring the satisfaction of our valued customers. Reporting directly to the Customer Care Supervisor, you will be responsible for providing exceptional service through the Zendesk chat platform.As a Customer Service Representative, you will respond promptly to...


  • Santiago de Querétaro, Querétaro de Arteaga, México Mitsubishi Electric Automation, Inc. (MEAU) A tiempo completo

    At Mitsubishi Electric Automation, Inc. (MEAU), we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for ensuring timely and professional communication with our customers, resolving customer inquiries and issues efficiently, and providing exceptional customer...

  • Customer Service Coach

    hace 4 semanas


    Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Service Coach to join our team at Ria. As a Customer Service Coach, you will be responsible for coaching and mentoring our Care representatives to improve their customer service skills and overall performance.Key ResponsibilitiesDevelop and deliver comprehensive training programs to enhance customer service...


  • Santiago de Querétaro, Querétaro de Arteaga, México Valeo A tiempo completo

    Valeo is a global leader in automotive innovation, dedicated to designing breakthrough solutions for a greener and more secure mobility. Our company values diversity and international collaboration, with over 20,000 engineers working on cutting-edge research & development projects.**Job Overview**The Customer Service Contact position plays a crucial role in...

  • PCO Team Leader

    hace 3 semanas


    Santiago de Querétaro, Querétaro de Arteaga, México Kerry A tiempo completo

    About the RoleThe PCO Team Leader will be responsible for the day-to-day management and review of Kerry PCO activities. This role is part of the central Integrated Operations Finance team and requires a strong understanding of finance and operations.As the Team Leader, you will be responsible for approximately 11 plant's transactional data and 4 PCO staff....


  • Santiago de Querétaro, Querétaro de Arteaga, México Chemetall A tiempo completo

    Job OverviewWe are seeking a highly skilled Customer Service Liaison to join our team at Chemetall.Salary: $65,000 - $85,000 per yearJob Description:The Customer Service Liaison will be responsible for providing exceptional customer service and support to our clients. This includes responding to customer inquiries, resolving issues in a timely manner, and...

  • Customer Service Expert

    hace 4 semanas


    Santiago de Querétaro, Querétaro de Arteaga, México Kellanova A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Expert to join our team at Kellanova. As a key member of our Supply Chain team, you will be responsible for managing the end-to-end order process and providing exceptional internal and external customer service for smaller, less complex customers.Key ResponsibilitiesCustomer Service: Communicate...


  • Santiago de Querétaro, Querétaro de Arteaga, México Ansell A tiempo completo

    About the RoleAnsell is a leading global provider of protection solutions, and we're seeking a Customer Service Supervisor to oversee a team of Customer Service Representatives and Customer Insight Associates. This role is responsible for managing the order lifecycle process for customers across all divisions, ensuring excellence in account management and...


  • Santiago de Querétaro, Querétaro de Arteaga, México Ellsworth Adhesives S. De R.L. De C.V. A tiempo completo

    At Ellsworth Adhesives S. De R.L. De C.V., we are seeking a highly skilled Customer Service Representative to join our team. As an Account Specialist, you will play a crucial role in maintaining our white glove customer service to our customers.Key Responsibilities:Receiving and promptly entering orders and quotes for customers.Managing end-to-end order...


  • Santiago de Querétaro, Querétaro de Arteaga, México Chemetall A tiempo completo

    Customer Service RepresentativeThe Customer Service Representative is responsible for providing exceptional customer service to Chemetall's customers and sales representatives. This role requires strong communication and analytical skills to manage multiple tasks and provide timely support.Key Responsibilities:Fulfill order management in SAPDrive customer...


  • Santiago de Querétaro, Querétaro de Arteaga, México Mitsubishi Electric Automation, Inc. (MEAU) A tiempo completo

    Customer Care Coordinator II Job SummaryAt Mitsubishi Electric Automation, Inc. (MEAU), we are seeking a highly skilled Customer Care Coordinator II to join our team. This role is responsible for ensuring the timely and accurate processing of orders, as well as providing exceptional customer service to our valued clients.Key Responsibilities:Handle customer...


  • Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Service Excellence Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective coaching, training, and quality assurance processes.

  • Customer Service Liaison

    hace 3 semanas


    Santiago de Querétaro, Querétaro de Arteaga, México Chemetall A tiempo completo

    Customer Service LiaisonThe Customer Service Liaison is responsible for providing single-point contact for commercial support to our customers and sales representatives. This role involves frequent interaction with Chemetall's manufacturing areas and warehouses.Key Responsibilities:Fulfill order management in SAPDrive customer affinity by delivering...


  • Santiago de Querétaro, Querétaro de Arteaga, México Bison Transport A tiempo completo

    **Logistics Excellence at Bison Transport**We are seeking a highly skilled and motivated Customer Service Representative to join our team at Bison Transport. As a key member of our logistics team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.**Key...


  • Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    About the Role:Ria is seeking a highly skilled Customer Service Representative to join our team in Mexico. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries, and ensuring their satisfaction with our services.Key Responsibilities:Respond to customer inquiries and...


  • Santiago de Querétaro, Querétaro de Arteaga, México Valeo A tiempo completo

    Valeo is a leading global company in the automotive industry, dedicated to designing innovative solutions for a greener and more secure mobility. As a Customer Service Contact, you will play a key role in ensuring the seamless integration of customer demands into our system, while maintaining high service levels and ensuring timely delivery of products.Main...


  • Santiago de Querétaro, Querétaro de Arteaga, México Mitsubishi Electric Automation, Inc. (MEAU) A tiempo completo

    Job Title: Customer Service RepresentativeAbout the Role:Mitsubishi Electric Automation, Inc. (MEAU) is seeking a skilled and customer-focused individual to join our team as a Customer Service Representative. This role will be responsible for providing exceptional support to our customers, ensuring their needs are met, and delivering outstanding service...


  • Santiago de Querétaro, Querétaro de Arteaga, México Cronoshare A tiempo completo

    As a key holder customer service associate, you will be responsible for leading by example and providing exceptional service to our customers. You will be the face of our company, ensuring that every customer interaction is positive and memorable. In this role, you will be responsible for managing a team of customer service representatives, providing...