Customer Service Team Leader

hace 1 mes


Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

Ria's commitment to excellence drives the success of this role, as it supports the growth of a strong team by shaping staff behaviors and implementing standards and processes.

Key Responsibilities:

  • Building lasting relationships with customers and team members based on trust and reliability is crucial for our organization.

  • The ideal candidate will utilize software, databases, and tools effectively to deliver exceptional customer service.

  • Understanding and striving to meet department metrics is vital for individual and team performance.

  • Making sales or recommendations for products or services that suit client needs is an essential part of this role.

Requirements:

  • A high school diploma or equivalent is required.
  • Exceptional customer service, active listening, and verbal and written communication skills are necessary for success.
  • Familiarity with company products, services, and policies is essential.
  • Proficiency with computers and strong typing skills are also required.
  • Adaptability and accountability are key qualities for building a successful career.

Benefits:

  • This position offers a competitive monthly salary of $26000 gross, which reflects the medium level of English proficiency required.
  • A 5% food voucher program is available to support employee well-being.
  • A 30-day bonus provides an incentive for meeting performance targets.
  • An initial vacation period of 15 days allows employees to recharge and maintain work-life balance.
  • Life insurance is provided for added peace of mind.
  • Free access to a gym promotes physical health and wellness.
  • A dynamic and collaborative work environment fosters growth and development.
  • Cutting-edge tools and technology enhance job efficiency and effectiveness.
  • Free English and French classes enable employees to improve their language skills.
  • Work-life balance is encouraged through flexible scheduling and supportive management.

Ria values diversity and is an equal-opportunity employer, providing equal opportunities to all employees and applicants, regardless of their background or characteristics.



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