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Customer Service Team Lead
hace 1 mes
About Kerry
At Kerry, we're on a mission to create healthier, tastier, and more sustainable products for the world. As our Senior Support Manager, you'll play a key role in shaping the future of food while driving exceptional customer experiences. Your expertise will help us deliver solutions and implement best practices, ensuring seamless interactions with our customers.Key Responsibilities- Supervise assigned teams, manage daily workloads, and drive performance.
- Collaborate with stakeholders to identify and implement process improvements, enhancing our customer service capabilities.
- Develop and maintain clear objectives, supporting individual growth and training needs.
- Proactively address customer complaints, analyze root causes, and implement solutions.
- Communicate effectively with team members and stakeholders to drive results and resolve issues.
- Manage project work associated with customer care transitions and organizational development.
Qualifications and Skills
Desired Qualifications/Experience:- Bachelor's degree plus related experience.
- Experience supervising teams in a similar environment.
- Adaptability
- Applied Learning
- Critical Thinking
- Building Trust
- Communication
- Managing work/time management
- Business Acumen
- Detail Oriented
- Leadership skills
