Software Asset Management Specialist

hace 2 días


Xico, México Carrier Transicold Polska Sp. Z O.O. A tiempo completo
Job Title: Software Asset Management Specialist

This position will be responsible for our global IT asset management program, leveraging our policies, procedures, and activities within our ServiceNow instance and other integrated platforms.

Key Responsibilities:
  • Collaborate with customers to gather business and functional requirements, map existing processes, and assist with process re-design.
  • Lead various IT asset services projects, including new functionality, technologies, process enhancements, and improvements.
  • Design, build, maintain, and update process documentation to ensure compliance.
  • Follow up on critical and complex issues and actions.
  • Complete software entitlement and purchase tasks from business demand.
  • Assist in purchase requisitions for software and/or hardware.
  • Assist in ServiceNow idea creation based on requirements gathering.
  • Work with suppliers that integrate with or support the asset lifecycle.
Requirements:
  • Adequate English level to handle fluent and assertive conversations across global teams.
  • IT/Software Asset Management experience (or equivalent) with 5+ years and a Bachelor's degree, or 3+ years with a Postgraduate degree.
  • Use of ServiceNow for executing both hardware and software asset management with 3+ years of experience.
  • Develop and document new processes, RACI matrices, and workflows/process maps with 3+ years of experience.
  • Field of studies: Computer Information Systems or related.
Preferred Qualifications:
  • Possesses knowledge of Project Management agile methodologies.
  • Possesses strong process and policy documentation skills.
  • Possesses experience in ServiceNow ITSM platform.
  • Possesses experience in Flexera One software platform.


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