Bilingual Collections Specialist

hace 1 semana


Xico, México Damco Spain Sl A tiempo completo

Job Summary:

As a Bilingual Collections Agent at Damco Spain SL, you will play a crucial role in managing our collections process and driving excellence across our global network. This is an exciting opportunity to join a values-led, genuinely diverse, and talented team that is passionate about being there for employees and for each other.

About the Role:

We are seeking a highly motivated and organized individual with at least 2 years of experience in B2B collections and/or order-to-cash processes. The ideal candidate will have a strong background in finance, accounting, or commercial degrees, and be proficient in MS Excel. SAP experience is highly preferred.

Key Responsibilities:

  • Review statements of account and ensure accurate attention to detail and compliance with SLAs and client requirements.
  • Review business reports, identify invoices outstanding, and generate call lists/priority lists on a daily basis.
  • Review on-account payments and advise the OTC team on where payments should be applied.
  • Act as the communication interface between OTC, disputes, and other departments.
  • Ensure high-risk customers are escalated to managers for treatment.
  • Monitor payment application and supply relevant updates to the OTC team.
  • Monitor disputes.
  • Monitor daily emails and ensure they are either responded to or forwarded to the correct department/escalation point in a timely and accurate manner.
  • Liaise with in-country coordinators, sales persons where necessary.
  • Adhere to relevant legislation (country/cluster specific).
  • Answer queries from customers by inbound and outbound calls.

What We Offer:

We offer a competitive compensation and benefits package for full-time employees. Our talent policies are recognized worldwide as one of the best in the industry, and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

Why Join Us:

We value the diversity of our talent and strive to recruit the best person for the job. We are proud of our inclusive culture and see it as a genuine source of strength for building high-performing teams.



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