Night Shift Bilingual Collections Specialist
hace 1 semana
At American Express, we're committed to providing exceptional customer experiences. As a Night Shift Bilingual Collections Specialist, you'll play a critical role in securing the settlement of overdue accounts and preventing future overdues. Your strong analytical skills, excellent communication abilities, and adaptability will enable you to effectively interact with customers from diverse cultures and backgrounds.
Key Responsibilities- Contact clients with higher or more complex overdue accounts to secure settlement
- Conduct preventive work to avoid future overdues with high-exposure accounts
- Utilize analytical skills to identify trends and areas for improvement
- Develop and maintain strong relationships with customers through effective communication
- Desire and flexibility to learn and grow in a fast-paced environment
- Organized and detail-focused with excellent analytical skills
- Excellent verbal and written communication skills
- Ability to work well under pressure and multitask
- Bilingual (Spanish/English) with advanced conversational skills
- Proficiency in Microsoft Office
- Competitive base salaries and bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements
- Generous paid parental leave policies
- Free access to global on-site wellness centers and confidential counseling support
- Career development and training opportunities
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