Customer Service Representative

hace 2 semanas


Durango, México FedEx A tiempo completo

FedEx is a world-renowned logistics company, and we're looking for a skilled Customer Service Representative to join our team.

Job Summary:

This role involves performing a variety of customer service, administrative, and clerical duties in a fast-paced environment. As a Customer Service Representative, you will be the face of FedEx, providing exceptional service to our customers while ensuring timely and accurate processing of packages.

Responsibilities:
  • Assist customers with package inquiries, resolve issues, and provide over-the-counter service and phone support
  • Type or prepare various operations reports
  • Handle customer packages, maintain records, and audit files as assigned
  • Check packages for proper labeling, weight, size, wrapping, insurance values, and special requirements
  • Provide administrative and clerical support to the Station Ops Manager
  • Interface with customers on customs-related issues and maintain a neat and clean appearance of the workplace
  • Recognize new customers or additional business opportunities, open new accounts, obtain additional shipments, and submit sales leads
Requirements:
  • High School degree or equivalent required
  • Spoken and written fluency in English required; basic Spanish skills preferred
  • Demonstrated ability to work independently and as part of a team
  • Excellent communication, organizational, and human relations skills
  • Ability to lift 70 pounds and maneuver packages up to 150 pounds with equipment
  • Variable shift work required
Salary:

$42,000 - $52,000 per year (dependent on experience)

Benefits:

We offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, paid time off, and opportunities for career growth and development.

About FedEx:

FedEx is a global leader in logistics and transportation, recognized for its innovative spirit, commitment to excellence, and dedication to customer satisfaction. Join our team and be part of a dynamic organization that's shaping the future of commerce.



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