Highly Skilled Customer Support Associate
hace 2 días
About the Role
Staffing Up is seeking a highly skilled Customer Support Associate to join our team. As a key member of our support team, you will play a crucial role in delivering exceptional customer experiences and providing top-notch assistance to our clients.
Job Summary
We are looking for a highly motivated and organized individual with excellent communication skills to assist our clients with their requests and answer their questions over the phone. You will be responsible for maintaining a high level of productivity while achieving great accuracy and multi-tasking in a fast-paced environment.
Main Responsibilities
- Answer calls from existing customers in a friendly and cooperative manner
- Maintain a high level of customer care while handling a high volume of inbound calls
- Assist client inquiries, manage complaints, and provide information as needed
- Maintain case management system and client contact
- Prepare and translate client declarations, birth certificates, marriage certificates, and other legal documents
Requirements
- Bilingual English and Spanish proficiency
- Excellent verbal and written communication skills
- 1-2 years of customer service experience
- Strong background with performance-based metrics
- Resourceful and motivated to solve issues as they arise
- Calm under pressure and detail-oriented
- Organized and able to multitask
- Effective communicator and comfortable navigating multiple windows and tabs on a desktop computer
What We Offer
- A competitive salary of $11,000 per month
- A dynamic and supportive work environment
- Ongoing training and professional development opportunities
About Staffing Up
Staffing Up is a leading staffing agency dedicated to connecting talented individuals with top companies. We believe in the importance of building strong relationships with our clients and candidates, and we strive to provide exceptional service and support every step of the way.
Work Location
This is an in-person position located in Durango, Dgo., Mexico.
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