Customer Service Coordinator
hace 3 semanas
Job Summary
FedEx is seeking a highly motivated and detail-oriented Customer Service Coordinator to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service, handling packages, and maintaining accurate records.
About the Role
This role is ideal for individuals who enjoy working in a fast-paced environment, are strong communicators, and possess excellent problem-solving skills. If you're looking for a challenging and rewarding opportunity, we encourage you to apply.
Key Responsibilities
- Provide top-notch customer service to internal and external customers via phone, email, and in-person interactions.
- Accurately handle and process packages, including receiving, scanning, and dispatching shipments.
- Maintain accurate and up-to-date records, including airway bills and tracking information.
- Collaborate with colleagues to ensure seamless operations and meet productivity standards.
- Perform other duties as assigned by management.
Requirements
- Bachelor's degree or equivalent experience.
- One year of experience in a customer-facing role, preferably in logistics or transportation.
- Excellent communication, organizational, and problem-solving skills.
- Able to lift 70 pounds and maneuver packages with assistance.
- Ability to work variable shifts, including weekends and holidays.
What We Offer
- Competitive salary range: $42,000 - $52,000 per annum.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
About FedEx
FedEx is a world-renowned logistics company committed to delivering exceptional service and value to our customers. With a rich history and a strong reputation, we offer a unique opportunity to grow your career and contribute to a global leader.
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