Customer Success Representative

hace 6 días


Guadalajara, Jalisco, México DearDoc A tiempo completo

The Customer Success Representative will play a key role in driving revenue growth, product adoption, and customer satisfaction for DearDoc.

Job Summary

This is a fantastic opportunity for an experienced sales or revenue-driven customer success professional to join our team. You will be responsible for managing a large book of business, deepening relationships with clients through consistent upsell/cross-sell opportunities, and ensuring client satisfaction and retention.

About the Role

We are looking for a highly motivated and results-driven individual who can make a challenge into an opportunity. As a Customer Success Representative, you will work closely with various internal teams to push projects through completion in a timely manner. Your strong project management skills, attention to detail, and customer empathy will enable you to ensure successful resolutions and drive revenue growth.

Key Responsibilities
  • Manage a large book of business, identifying and closing opportunities for expansion within your portfolio
  • Meet and exceed net churn, renewal revenue, and upsell revenue goals
  • Drive product/feature adoption through solution-based consultations with customers
  • Maintain strict adherence to customer follow-up SLAs and solicit advocacy opportunities (e.g., case studies, testimonials, webinar panelists)
Requirements
  • Minimum 1-2 years of experience in sales or a revenue-driven customer success/account management role
  • Proven ability to manage multiple accounts and prioritize tasks effectively
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
  • Ability to work in a fast-paced environment and adapt to change
Benefits
  • Competitive salary range: Base - 35,000 MXN per month plus a Quarterly Bonus
  • Unlimited PTO and 11 Paid Holidays
  • Annual Week off For the Holidays
  • $150/month USD stipend towards health insurance
About Us

DearDoc is proud to be an Equal Employment Opportunity and Affirmative Action employer. We value diversity and inclusion and are committed to creating a workplace that reflects the communities we serve.



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