Program Manager, Repair Experiences Lead
hace 5 días
As a Program Manager at Google, you will lead complex, multi-disciplinary projects from start to finish, working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company.
Your projects will often span offices, time zones, and hemispheres, requiring coordination and collaboration with teams to achieve goals.
Key Responsibilities- Build and manage Google's consumer hardware service operations, aligning with our global strategy.
- Lead relationships with local vendors, ensuring they meet performance and timeline goals.
- Own the customer experience, operational performance, and financial results in the country.
- Collaborate across teams to develop innovative programs that ensure support for customer returns and repair.
- Track performance metrics, create scorecards, and conduct regular business reviews.
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in program or project management.
- Experience with consumer-facing products.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.
Google is a global company, and English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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