Customer Experience Performance Improvement Specialist

hace 2 días


Naucalpan de Juárez, México Ford Motor Company A tiempo completo
Job Description

Serve as a single point of contact and resource for the CX Performance field team and Regional Management regarding all CX related issues.

About Us

Ford Motor Company is a global leader in the automotive industry, committed to delivering innovative products and exceptional customer experiences.

Salary & Benefits

The estimated salary for this position is $85,000 per year. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

Key Responsibilities
  • Strong interpersonal / leadership / organizational skills and competencies
  • Ability to interface with Retail Group Management, Dealer Principals, General Managers, and outside legal counsel
  • Able to work independently, and with ambiguity
  • Strong verbal and written skills
  • Experience in the Microsoft Office suite
  • Able to work with accuracy under pressures of time and workload
  • Comprehend and analyze our performance documents (i.e., Dealer Profiles, Financial Statements, 5 Year Trends, Sales Effectiveness Analysis, etc.)
  • Ability to manage deadlines and timelines with multiple inputs and complexities
  • Field dealer relationship experience - ensuring an understanding of the dealer dynamic and ability to gain dealer trust
  • Extraordinary teamwork, collaborative skills and demonstrated behaviors
  • Customer service mindset
Requirements
  • Bachelor's degree in Business Administration or related field
  • Minimum 3 years of experience in customer-facing role
  • Proven track record of improving customer satisfaction and loyalty


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