Customer Experience Performance Improvement Specialist
hace 2 días
Serve as a single point of contact and resource for the CX Performance field team and Regional Management regarding all CX related issues.
About UsFord Motor Company is a global leader in the automotive industry, committed to delivering innovative products and exceptional customer experiences.
Salary & BenefitsThe estimated salary for this position is $85,000 per year. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
Key Responsibilities- Strong interpersonal / leadership / organizational skills and competencies
- Ability to interface with Retail Group Management, Dealer Principals, General Managers, and outside legal counsel
- Able to work independently, and with ambiguity
- Strong verbal and written skills
- Experience in the Microsoft Office suite
- Able to work with accuracy under pressures of time and workload
- Comprehend and analyze our performance documents (i.e., Dealer Profiles, Financial Statements, 5 Year Trends, Sales Effectiveness Analysis, etc.)
- Ability to manage deadlines and timelines with multiple inputs and complexities
- Field dealer relationship experience - ensuring an understanding of the dealer dynamic and ability to gain dealer trust
- Extraordinary teamwork, collaborative skills and demonstrated behaviors
- Customer service mindset
- Bachelor's degree in Business Administration or related field
- Minimum 3 years of experience in customer-facing role
- Proven track record of improving customer satisfaction and loyalty
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