Global Customer Experience Specialist
hace 20 horas
We are seeking a highly skilled Global Customer Experience Specialist to join our team at Revolut.
As a key member of our Customer Support Team, you will be responsible for delivering an exceptional customer experience, resolving complex issues, and providing timely support to our global customer base.
This is an exciting opportunity to join a dynamic and fast-growing company that values innovation, teamwork, and customer satisfaction.
The successful candidate will have excellent communication skills, a passion for problem-solving, and a strong understanding of customer-centric principles.
Key Responsibilities- Provide outstanding customer support through various channels, including phone, email, and social media
- Resolve complex customer complaints and concerns in a professional and empathetic manner
- Collaborate with cross-functional teams to identify and implement process improvements
- Develop and maintain knowledge of Revolut's products and services
- Meet or exceed performance metrics and targets
- Bachelor's degree in a related field (e.g., business, communications, or customer service)
- At least 2 years of experience in customer-facing roles, preferably in a financial services or fintech environment
- Excellent written and verbal communication skills
- Ability to work in a fast-paced, dynamic environment
- Strong analytical and problem-solving skills
- Fluency in English (written and spoken)
- A competitive salary of $65,000 per year
- A comprehensive benefits package, including medical insurance, retirement plan, and paid time off
- Ongoing training and development opportunities to enhance your skills and career
- A dynamic and supportive work environment
- Opportunities to work with a diverse range of customers and colleagues
We value diversity and inclusion at Revolut and are committed to creating a workplace where everyone feels welcome and valued. If you're passionate about delivering exceptional customer experiences and want to be part of a fast-growing company that values innovation and teamwork, we encourage you to apply.
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