Customer Experience Specialist
hace 2 semanas
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies.
About the RoleWe're currently looking for a results-driven Customer Success Manager who thrives on building strong client relationships while driving revenue growth. In this role, you'll act as a strategic partner to our clients, ensuring their success and maximizing the value they derive from our client's platform of solutions.
- Develop and maintain expert knowledge of our platform.
- Manage a portfolio of customer accounts and ensure their overall success from start to finish.
- Analyze and understand client needs to propose tailored solutions that align with their business goals.
- Maintain regular communication with customers, including check-ins, training sessions, feedback calls, and more.
- Cultivate and sustain long-term client relationships to foster trust and loyalty.
- Drive revenue growth through upsell opportunities and successful contract renewals.
- Collaborate with internal teams to improve the product and deliver exceptional client outcomes.
- Track and report on client health, engagement metrics, and revenue performance.
Your impact will be measured by revenue growth within your accounts, client retention rates, and contributions to overall business performance. As a member of our dynamic and fast-growing team, you'll collaborate across various functions, focusing on continuous improvement and delivering exceptional value to every customer.
QualificationsTo succeed in this role, you'll need:
- The ability to thrive in a dynamic and fast-paced environment.
- A solutions-oriented mindset and proven problem-solving skills.
- Strong customer focus and passion for helping clients succeed.
- Excellent written and verbal communication skills with attention to detail.
- A great listener with a keen understanding of customer situations and goals.
- An organized and process-oriented approach to relationship management.
- Patient, empathetic, and enthusiastic about engaging with diverse customers.
- A team player with a humble attitude.
- Eager to make a meaningful impact in a growing startup.
- Strategic thinking with the ability to envision and execute on long-term goals.
- Fluent in English (additional languages are a plus).
- At least 3 years of experience in a related role.
As a valued member of our team, you can expect a salary range of up to $3500 USD per month, depending on your qualifications and experience. We also offer a comprehensive benefits package, including opportunities for professional growth and development.
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