Customer Experience Specialist

hace 2 semanas


Ciudad de México, Ciudad de México Michelin A tiempo completo

Key Responsibilities:

As a Customer Service Representative at Michelin, you will be responsible for managing orders, monitoring execution, and treating customers' requests to meet service commitment and improve customer satisfaction.

Key Achievements:

• Manage customer orders and delivery
• Handle customer orders portfolio and monitor execution
• Analyze customer requests and provide issue resolution or appropriate answer
• Support sales by seizing opportunities to up-sell and cross-sell in response to customer orders and requests
• Contribute to continuous improvement to enhance work methods and customer satisfaction

Requirements:

• English proficiency (C1 level)
• 6 months to 1 year of experience in a related area
• Bachelor's Degree

About Michelin:

We care about giving people a better way forward. Michelin is a company committed to human rights and diversity and inclusion, promoting a culture of equity.



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