Customer Support Specialist

hace 9 horas


Ciudad de México, Ciudad de México Upfluence A tiempo completo
{"h1": "Customer Support Specialist at Upfluence", "p": "At Upfluence, we're seeking a skilled Customer Support Specialist to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional support to our clients, ensuring their needs are met, and helping them achieve their goals.

Responsibilities:

* Respond to customer inquiries through live chat or email, using our support tool (Intercom).
* Ensure a positive customer experience and find solutions for any issues encountered.
* Build a unique and warm relationship with each customer.
* Assist customers in using Upfluence, enabling them to become self-sufficient.
* Contribute to customer retention efforts.
* Ensure communication aligns with Upfluence's values.
* Write content and training materials to populate our Help Center (videos, articles, checklists, product tours).
* Provide clients with all the knowledge they need (videos, articles, contextual help, etc.).
* Identify and report customer feedback internally.
* Work on cross-functional topics with the Customer Success Manager, Product, Billing, IT, and Product Marketing Teams.
* Take part in the continuous improvement of existing processes.

Requirements:

* Proficient in English (C1-C2).
* Great communication abilities, including written and verbal communication.
* Patience, empathy, and professionalism.
* Good problem-solving and decision-making capabilities.
* Understanding of Technology/Internet.
* Experience providing Tech support for a tech company preferred.
* Effective time management, prioritization, and multitasking skills.
* Ability to work in a team setting.
* In-depth understanding of the company's products or services.
* Flexible schedule to service U.S and French-based clients.

What we offer:

* Clear career path and growth potential.
* A diverse and international team.
* Generous PTO & Company holidays.
* An entrepreneurial environment with room for growth.
* This is a hybrid position based in Mexico City, working directly with our French and US teams.

Upfluence is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
"}

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