Customer Support Specialist
hace 9 horas
Responsibilities:
* Respond to customer inquiries through live chat or email, using our support tool (Intercom).
* Ensure a positive customer experience and find solutions for any issues encountered.
* Build a unique and warm relationship with each customer.
* Assist customers in using Upfluence, enabling them to become self-sufficient.
* Contribute to customer retention efforts.
* Ensure communication aligns with Upfluence's values.
* Write content and training materials to populate our Help Center (videos, articles, checklists, product tours).
* Provide clients with all the knowledge they need (videos, articles, contextual help, etc.).
* Identify and report customer feedback internally.
* Work on cross-functional topics with the Customer Success Manager, Product, Billing, IT, and Product Marketing Teams.
* Take part in the continuous improvement of existing processes.
Requirements:
* Proficient in English (C1-C2).
* Great communication abilities, including written and verbal communication.
* Patience, empathy, and professionalism.
* Good problem-solving and decision-making capabilities.
* Understanding of Technology/Internet.
* Experience providing Tech support for a tech company preferred.
* Effective time management, prioritization, and multitasking skills.
* Ability to work in a team setting.
* In-depth understanding of the company's products or services.
* Flexible schedule to service U.S and French-based clients.
What we offer:
* Clear career path and growth potential.
* A diverse and international team.
* Generous PTO & Company holidays.
* An entrepreneurial environment with room for growth.
* This is a hybrid position based in Mexico City, working directly with our French and US teams.
Upfluence is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
"}
-
Customer Support Specialist
hace 9 horas
Ciudad de México, Ciudad de México Localizationacademy A tiempo completo{"Job Title": "Customer Support Specialist", "Job Description": "Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at Localizationacademy. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients and ensuring their issues are resolved in a timely and...
-
Customer Support Specialist
hace 11 horas
Ciudad de México, Ciudad de México Accuris A tiempo completo{"h1": "Customer Support Application Specialist", "p": "At Accuris, we're looking for a skilled Customer Support Application Specialist to join our team. As a key member of our support team, you'll be responsible for providing top-notch technical support to our customers, resolving complex issues, and ensuring their satisfaction with our products and...
-
Customer Support Specialist
hace 9 horas
Ciudad de México, Ciudad de México Accuris A tiempo completo{"h1": "Customer Support Application Specialist", "p": "At Accuris, we're looking for a skilled Customer Support Application Specialist to join our team. As a key member of our support team, you'll be responsible for providing top-notch technical support to our customers, resolving complex issues, and ensuring their satisfaction with our products and...
-
Customer Support Specialist
hace 1 semana
Ciudad de México, Ciudad de México FreshBooks A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Customer Support Specialist to join our award-winning Support team at FreshBooks. As a Support Specialist, you will be responsible for providing exceptional customer service to our clients, resolving their technical issues, and ensuring their satisfaction with our cloud-based accounting software.Key...
-
Customer Support Specialist
hace 9 horas
Ciudad de México, Ciudad de México Sandvik A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced professional to join our Sandvik Coromant Global Business Process & Technology team as a Customer Support Specialist.Key ResponsibilitiesParticipate in system evaluation and contribute business process knowledge to drive process discovery, improvement, and implementation.Document current business...
-
Customer Support Specialist
hace 6 días
Ciudad de México, Ciudad de México Sur A tiempo completoWe are seeking a skilled Technical Support Specialist to join our team at Sur. As a key member of our customer-facing team, you will play a vital role in ensuring our customers receive exceptional support and service.Key ResponsibilitiesCustomer Engagement: Respond to customer inquiries in a timely and accurate manner, providing solutions and guidance to...
-
Customer Support Specialist
hace 4 días
Ciudad de México, Ciudad de México RateHawk A tiempo completo{"h1": "Customer Support Specialist at RateHawk", "p": "We're a fast-growing international travel-tech company looking for a Customer Support Specialist to help us keep our clients happy and our operations smooth. As a key member of our team, you'll be responsible for resolving client issues, providing expert advice, and communicating with suppliers and...
-
Customer Support Specialist
hace 1 semana
Ciudad de México, Ciudad de México De-Cix Management Gmbh A tiempo completoJob SummaryWe are seeking a highly motivated and experienced Customer Support Specialist to join our team at De-Cix Management Gmbh. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Process new customer connections and...
-
Bilingual Customer Support Specialist
hace 1 semana
Ciudad de México, Ciudad de México Localizationacademy A tiempo completoAbout UsLocalization Academy is a leading provider of localization services, and we are seeking a highly skilled and bilingual customer support specialist to join our team.Job SummaryWe are looking for a customer support agent who is fluent in Vietnamese and English to provide exceptional support to our clients via email and live-chat channels. The ideal...
-
Customer Support Specialist
hace 1 semana
Ciudad de México, Ciudad de México Manatal Co LTD A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Support Specialist to join our team at Manatal Co LTD. As a key member of our sales team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Support: Provide timely and effective support to our clients, ensuring...
-
Customer Support Representative
hace 10 horas
Ciudad de México, Ciudad de México Sur A tiempo completoCustomer Support SpecialistWe are seeking a skilled Customer Support Specialist to provide exceptional technical assistance to our customers. As a key member of our team, you will be responsible for resolving customer queries, recommending solutions, and guiding product users through features and functionalities.Key ResponsibilitiesRespond to customer...
-
Customer Support Specialist
hace 1 semana
Ciudad de México, Ciudad de México Trykeep A tiempo completoAbout the Role:We are seeking a highly skilled Customer Support Specialist to join our team at Trykeep. As a key member of our customer service team, you will play a crucial role in ensuring our customers receive the highest level of support and satisfaction.Your primary responsibilities will include:Responding to customer inquiries in a timely and effective...
-
Customer Support Specialist
hace 1 semana
Ciudad de México, Ciudad de México Believe A tiempo completoAbout UsBelieve is a leading digital music company that empowers artists to succeed in the music industry. As a company, we are committed to innovation, collaboration, and social responsibility.Our MissionWe strive to best serve artists and labels at each stage of their development in the digital world. Our team is dedicated to building the tools and...
-
Customer Support Specialist
hace 13 horas
Ciudad de México, Ciudad de México Mycronic USA A tiempo completoAbout the RoleThe Customer Support Specialist plays a vital role in ensuring a seamless customer experience by providing support throughout the sales and order fulfillment process. This position ensures smooth order processing while handling order intake and verifying accuracy.Key ResponsibilitiesOrder Management: Establishes and maintains the customer order...
-
Customer Support Specialist
hace 1 semana
Ciudad de México, Ciudad de México Manatal Co LTD A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Support Specialist to join our team at Manatal Co LTD. As a key member of our sales team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Support: Provide timely and effective support to our clients, resolving...
-
Customer Support Specialist
hace 2 días
Ciudad de México, Ciudad de México 畐灬潰 A tiempo completoAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our support team, you will be responsible for providing exceptional customer service and collaborating with our teams to build relationships, resolve issues, and increase overall trust and satisfaction.This is...
-
Customer Support Specialist
hace 1 semana
Ciudad de México, Ciudad de México Eaton Corporation A tiempo completo**Job Summary**:Eaton Corporation is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our Predictive Maintenance team, you will be responsible for providing technical support to internal and external customers, responding to critical alarms and predictive alerts, and collaborating with field technicians and tech...
-
Customer Support Specialist Intern
hace 2 meses
Ciudad de México, Ciudad de México ABB A tiempo completoSTELLENBESCHREIBUNG Customer Support Specialist InternAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your...
-
Bilingual Customer Support Specialist
hace 1 semana
Ciudad de México, Ciudad de México Localizationacademy A tiempo completoWe are seeking a highly skilled Bilingual Slovakian - English Customer Support Specialist to join our team at Localizationacademy as a key member of our customer support department. In this role, you will provide professional and friendly support through various communication channels, utilizing your exceptional language skills to ensure seamless...
-
Customer Support Application Specialist
hace 1 semana
Ciudad de México, Ciudad de México Accuris A tiempo completoAbout AccurisAccuris is a leading provider of engineering solutions and standards content. With a rich history spanning over 60 years, the company has established itself as a trusted partner for organizations seeking to accelerate innovation and improve their engineering workflows.Job SummaryWe are seeking a highly skilled Customer Support Application...