Customer Support Specialist
hace 5 días
About Us
Believe is a leading digital music company that empowers artists to succeed in the music industry. As a company, we are committed to innovation, collaboration, and social responsibility.
Our Mission
We strive to best serve artists and labels at each stage of their development in the digital world. Our team is dedicated to building the tools and services that make the lives of creators better.
Job Summary
We are seeking an Artist Support Specialist to join our team. As an Artist Support Specialist, you will work directly with TuneCore artists to help them distribute their music online, answer their questions, and resolve any issues they have about their service.
Key Responsibilities
- Provide exceptional customer support to TuneCore artists, responding to their inquiries and resolving any issues they may have.
- Work closely with the administrative team to update and correct account issues, cancel account content as needed, and manage product accounts.
- Collaborate with the team on special projects to drive business growth and improve customer satisfaction.
- Report technical and communication issues to ensure seamless service delivery to TuneCore artists.
- Perform other duties as assigned by management to support the team's goals and objectives.
Requirements
- Fluent in English and Spanish.
- At least one year of experience working in an office and/or customer service.
- Strong communications skills: written, verbal, and interpersonal.
- Working knowledge of Mac and the Microsoft Office Suite.
- Ability to manage time effectively and prioritize workload.
- Ability to work well independently and as part of a team.
- A basic understanding of the digital music industry is a plus.
- Experience with Zendesk is a plus.
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