Technical Support Specialist

hace 12 horas

Guadalajara, Jalisco, México Tech Mahindra A tiempo completo
About Tech Mahindra

We're a company that's all about innovation and agility. Our processes are designed to be flexible and result-oriented, allowing us to deliver high-quality solutions to our customers. We're a team of software engineers, technical architects, and cloud and DevOps specialists who are passionate about making great things happen.

We're looking for a skilled Support Analyst to join our team and work with a U.S. entertainment company. As a Support Analyst, you'll be responsible for handling service request tickets for various security and software tools, including LastPass, Password Management from Anywhere, IAM, ProofPoint, NPE, and Wiz.

Main Responsibilities
  • Fluent English language skills
  • 2+ years of experience as a support analyst
  • Ability to handle service request tickets for at least 1 or 2 of the mentioned security and software tools
  • Understanding of incident management, ticket creation, and security aspects
What We Offer

We're a company that values trust, openness, and quality. We offer a comfortable work environment that fosters collaboration and innovation. Our team is growing rapidly, and we're looking for talented individuals who can help us achieve our goals. As a Support Analyst, you'll have the opportunity to work with remarkable IT engineers, architects, and specialists. We offer mentorship, opportunities for growth and learning, and benefits that go above and beyond the law.

We're looking for someone who is passionate about delivering high-quality solutions and is committed to excellence. If you're a motivated and talented individual who is looking for a new challenge, we'd love to hear from you.

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