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Strategic Business Leader

hace 2 meses

Xico, México Marriott International, Inc A tiempo completo
Job Summary

As a Strategic Business Leader - Hotel Operations, you will be responsible for leading the hotel's operations team to deliver exceptional guest experiences and drive business growth. This role requires a strong understanding of hotel operations, a passion for delivering excellent service, and the ability to lead and motivate a high-performing team.

Key Responsibilities
  • Managing Profitability
    • Develop and implement strategies to drive revenue growth and reduce costs.
    • Monitor and analyze financial performance to identify areas for improvement.
    • Make data-driven decisions to optimize hotel operations and drive business results.
  • Managing Revenue Goals
    • Develop and implement sales strategies to drive occupancy and rate growth.
    • Monitor and analyze sales performance to identify areas for improvement.
    • Collaborate with the sales team to develop and implement sales strategies.
  • Leading Operations and Department Teams
    • Develop and implement systems to drive employee engagement and retention.
    • Collaborate with department heads to develop and implement departmental strategies.
    • Lead and motivate a high-performing team to deliver exceptional guest experiences.
  • Managing the Guest Experience
    • Develop and implement strategies to drive guest satisfaction and loyalty.
    • Monitor and analyze guest feedback to identify areas for improvement.
    • Collaborate with the guest services team to develop and implement guest service strategies.
  • Managing and Conducting Human Resources Activities
    • Develop and implement systems to drive employee engagement and retention.
    • Collaborate with the HR team to develop and implement HR strategies.
    • Lead and motivate a high-performing team to deliver exceptional guest experiences.
Requirements
  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
  • OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.