Customer Service Representative

hace 1 semana


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

Job Summary

This role is responsible for acting as the primary point of contact for addressing customer concerns while managing records of all interactions to share insights with internal teams. The position collects and analyzes customer feedback, escalates complex issues, and assists in identifying opportunities for cross-selling or upselling.

Key Responsibilities

  • Develops and implements customer engagement plans aligned with the organization's goals and objectives.
  • Responds to customer inquiries, feedback, and complaints promptly, keeping clients informed of the organization's offerings and promotions.
  • Utilizes CRM software to track customer interactions, update profiles, and manage leads or opportunities.
  • Identifies opportunities to cross-sell or upsell additional products or services to existing customers.
  • Gathers and analyzes customer feedback to identify areas for improvement, collaborating with internal teams to implement changes based on customer input.
  • Communicates order and delivery status to customers and channel partners in a clear and timely manner.
  • Escalates complex or unresolved issues to higher-level customer engagement managers or relevant internal teams for resolution.

Requirements

  • Four-year degree in Business Administration, Economics, Sales, Marketing, or a related discipline.
  • Typically 0-2 years of work experience in customer relationship management (CRM), customer service, customer experience management, account management, or a related field.
  • Certified Sales Operations Professional (CSOP) is preferred.

Salary Range: $45,000 - $65,000 per year



  • Tlaquepaque, Jalisco, México Tata Consultancy Services (Tcs) A tiempo completo

    We are seeking a talented Multilingual Customer Service Representative to join our team at Tata Consultancy Services (TCS). This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and wants to grow with a leading international company.The ideal candidate will have 1 year of experience in customer...


  • Tlaquepaque, Jalisco, México Intouchcx A tiempo completo

    About IntouchCXWe are a global leader in customer experience management, digital engagement, and technology solutions. Our team of experts provides remarkable customer experiences for the world's most innovative brands.**Our Current Opportunity**We are seeking bilingual inbound customer service representatives for our team in the Guadalajara Metropolitan...


  • Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Job DescriptionWe are seeking a skilled Customer Service Representative Jr. to join our team at Hewlett Packard Enterprise. As a Junior Returns Agent, you will play a vital role in addressing customer concerns related to returns and ensuring seamless interactions with our internal teams.Key Responsibilities:Act as the primary point of contact for customers...

  • Customer Service Liaison

    hace 4 semanas


    Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    Customer Service Representative RoleArrow Electronics, Inc. is seeking a skilled Customer Service Representative to support internal and external customer service, sales support, and customer engagements. The ideal candidate will have expertise in maintaining performance expectations and enhancing Arrow's position within each customer and supplier.Key...


  • Tlaquepaque, Jalisco, México Avantive Solutions A tiempo completo

    **Avantive Solutions Mexico**, a leading call center in the country, is seeking talented individuals to join its team as Customer Service Representatives.We are looking for professionals who can provide exceptional customer service and build strong relationships with clients. As a Customer Service Representative, you will be responsible for communicating...


  • Tlaquepaque, Jalisco, México Tata Consultancy Services (Tcs) A tiempo completo

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Tata Consultancy Services (Tcs). As a key member of our international support staff, you will play a crucial role in delivering exceptional customer experiences and resolving issues efficiently.This is a full-time position with a competitive salary range of $16,000 -...


  • Tlaquepaque, Jalisco, México Intouchcx A tiempo completo

    About IntouchCXWe are a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience and 18,000+ team members worldwide, we provide remarkable customer experiences for innovative brands.About the JobWe are currently hiring full-time and part-time Inbound Customer Service Representatives to...


  • Tlaquepaque, Jalisco, México Arrow Electronics A tiempo completo

    Company Overview">Arrow Electronics is a leading global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. With over 220,000 leading technology manufacturers and service providers, Arrow guides innovation forward.The company maintains 228 locations worldwide with over...


  • Tlaquepaque, Jalisco, México Db Roberts Company A tiempo completo

    About Db Roberts CompanyOur company provides top-notch service and support to customers across various industries, including electronics, automotive, and mechanical metal. We're seeking a skilled Customer Service Representative to join our team.Job SummaryWe're offering a challenging and rewarding role for an experienced customer service professional to work...


  • Tlaquepaque, Jalisco, México Wipro A tiempo completo

    At Wipro, we are seeking a highly skilled and dedicated individual to fill the role of Bilingual Customer Service Representative. The ideal candidate will possess excellent communication skills, both written and verbal, and be proficient in multiple languages.Key Responsibilities:Handle member telephone inquiries regarding their Healthcare Policy.Research...


  • Tlaquepaque, Jalisco, México Arrow Electronics A tiempo completo

    Job Description:We are seeking a highly motivated and customer-focused Customer Service Representative to join our e-commerce team at Arrow Electronics.The successful candidate will be responsible for providing exceptional customer service via phone, email, and chat, ensuring that customers have a positive experience with our company.Key responsibilities...


  • Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Job OverviewThe Customer Support Representative role at Hewlett Packard Enterprise is a vital position that requires strong communication and problem-solving skills. As a member of our team, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.About the JobWe are seeking a highly motivated and...


  • Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    Role Summary:We are seeking a skilled Customer Sales Representative to join our team at Arrow Electronics, Inc. This role involves responsible for the day-to-day sales activities, sales support, and customer service tasks for specified customers and assigned accounts from French-speaking Canada.Key Responsibilities:Work with suppliers and internal...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job Summary- This role plays a pivotal part in enhancing customer experience by resolving a range of moderately complex issues in a timely and satisfactory manner.Responsibilities- Effectively communicate with customers and channel partners to address order and delivery status, as well as updates on any issues or inquiries.- Maintain detailed records of...


  • Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    About Arrow ElectronicsWe are a global technology leader and Fortune 109 company seeking a talented Customer Support Associate to join our Guadalajara branch.


  • Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    **Position Summary:**Arrow Electronics, Inc. is seeking a highly skilled Customer Sales Specialist to join our team. The ideal candidate will have excellent communication and negotiation skills, as well as the ability to work effectively in a fast-paced environment. The Customer Sales Specialist will be responsible for managing the overall account...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    **Role Overview**As a Global Customer Operations Representative, you will serve as the primary point of contact for top-tier customers at the AMS Market level, handling daily operational matters and resolving issues throughout the sales process. This role requires collaboration with various functions and organizations to address customer support needs.**Key...


  • Tlaquepaque, Jalisco, México Arrow Electronics A tiempo completo

    About UsArrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions.We guide innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37 billion, we develop technology solutions that improve...


  • Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    **About Us**Arrow Electronics, Inc. is a global leader in providing innovative technology solutions to industrial and commercial users of electronic components and enterprise computing solutions.We guide innovation forward for over 220,000 leading technology manufacturers and service providers, connecting them with the right technology at the right time and...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    OverviewHewlett Packard is a technology company that operates in more than 170 countries around the world, united in creating technology that makes life better for everyone, everywhere.About UsWe are committed to diversity, equity and inclusion - it's just who we are. From the boardroom to factory floor, we create a culture where everyone is respected and...