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At Hootsuite, we empower businesses to manage their social media presence effectively. Our platform enables organizations to enhance their online engagement and drive measurable results.
Role OverviewThe Enterprise Customer Support Advocate plays a crucial role in ensuring our enterprise clients receive exceptional support and guidance. This position is vital for maintaining strong relationships and facilitating the success of our clients.
Key Responsibilities- Provide expert assistance to enterprise clients, addressing their inquiries and resolving issues promptly.
- Collaborate with cross-functional teams to enhance the customer experience and streamline processes.
- Analyze client feedback to identify trends and recommend improvements to our services.
- Conduct training sessions and provide resources to help clients maximize their use of our platform.
This position is based in Mexico City, Mexico.
