Technical Support Specialist, Enterprise Solutions
hace 1 día
**About the Role**
We are seeking a highly skilled Technical Support Engineer to join our Enterprise team at Outreach. As the face of our company, you will be the primary point of contact for our Enterprise customers, providing exceptional support and advocacy to help them achieve their goals.
**Key Responsibilities**:
- Provide high-quality support to customers through various channels, including phone, email, and chat
- Collaborate with cross-functional teams to resolve complex technical issues and improve customer satisfaction
- Stay up-to-date with the latest technologies and tools, including Outreach, GSuite, Zendesk, Slack, Salesforce, and Twilio
- Develop and maintain strong relationships with customers, understanding their needs and providing tailored solutions
**Requirements**:
1-3+ years of technical support experience supporting a SaaS platform or Bachelor's degree in a related field
- Strong communication and problem-solving skills, with a passion for resolving customer issues
- Ability to work independently and make decisions, with a high attention to detail and a commitment to delivering exceptional results
**What We Offer**:
- A dynamic and supportive work environment, with opportunities for growth and development
- A competitive salary and benefits package, including health insurance, retirement savings, and paid time off
- The chance to work with a cutting-edge technology platform and make a real impact on our customers' success
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