Senior Technical Support Specialist

hace 3 semanas


Ciudad de México, Ciudad de México FIS A tiempo completo

Job Summary

FIS is seeking a Senior Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical support to our customers and resolving complex issues related to our products.

Key Responsibilities

  • Respond to customer inquiries and provide technical support via phone, email, or chat.
  • Investigate and resolve complex technical issues related to our products.
  • Collaborate with cross-functional teams to identify and resolve product issues.
  • Develop and maintain technical documentation and knowledge base articles.

Requirements

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • Minimum 5 years of experience in technical support or related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.

How to Apply

If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application, including your resume and cover letter, to our website.



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