Customer Service Representative
hace 5 días
**Transforming the Future of Work**
We are seeking a dedicated and talented individual to join our team at Siemens, where we are redefining the future of work. As a Customer Service And Support Professional, you will be part of a dynamic team that tackles ever-changing challenges, customer needs, and questions with creativity and innovation.
**Key Responsibilities**:
Execute daily transactions with high accuracy and speed, ensuring timely execution of all customer transactions within 24 hours or less.
Process warranty and excess returns, credits and debits, special and sample orders, generate quotes in SAP, process internal orders, and provide status for backorder for selected customer accounts.
**Key Performance Indicators**:
Execution of all transactions with a high level of accuracy and speed
Timely execution of all customer transactions
Professionally draft customer communications
Effective time management to best support customer inquiries
**Requirements**:
Associates degree in a related discipline is preferred
2+ years of practical Customer Support experience
Strong verbal and written communication skills: fluent English required both verbally and written
SAP experience is strongly desired
Salesforce experience is strongly desired
Working knowledge of MicroSoft Office
High level of accuracy and attention to detail
Demonstrated ability to address customer inquiries/escalations
Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers
High Level of professionalism and excellent customer service skills
Must be a self-starter and work independently of immediate supervision
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