Customer Experience Specialist

hace 4 semanas


Ciudad de México, Ciudad de México S&P Global, Inc. A tiempo completo

About S&P Global, Inc.

We are a leading provider of index-based solutions and innovative financial market indicators. Our team is committed to empowering investors with essential intelligence to make informed decisions.

The estimated salary for this role is $80,000-$120,000 per year, depending on experience.

Job Overview

This is an exciting opportunity to join our Client Experience Team as a Customer Experience Specialist - Index Solutions. In this role, you will work closely with clients to understand their needs and provide exceptional support through various channels.

Responsibilities:

  • Provide timely and effective responses to client inquiries via phone, email, or chat
  • Collaborate with cross-functional teams to resolve complex client issues
  • Develop and maintain relationships with clients to enhance their overall experience
  • Analyze client interactions to identify trends and areas for improvement
  • Contribute to the development of new processes and procedures to improve efficiency and effectiveness

Requirements:

  • Bachelor's degree in Finance, Economics, or related field
  • Proven experience in customer-facing roles, preferably in financial services
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Proficiency in Microsoft Office, particularly Excel

What We Offer:

  • A competitive salary range of $80,000-$120,000 per year
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A collaborative and dynamic work environment with a diverse team of professionals
  • The chance to make a meaningful impact on our clients' lives and contribute to the growth of our organization

Join Our Team



  • Ciudad de México, Ciudad de México Aleph Integrated A tiempo completo

    Company Overview:Aleph Integrated is a dynamic company seeking an exceptional customer experience specialist to join our team. This role requires excellent communication skills, ability to multitask and work in a fast-paced environment.Salary:$144,000 per yearJob Description:We are looking for a highly motivated individual to assist customers with our online...


  • Ciudad de México, Ciudad de México Maersk A tiempo completo

    About the RoleWe are seeking a skilled Customer Experience Specialist to join our team at Maersk. This role is responsible for providing exceptional customer service and support to our Essential Services customers.Key ResponsibilitiesHandling Inquiries: Respond promptly and effectively to customer inquiries through various channels.Issue Resolution: Resolve...


  • Ciudad de México, Ciudad de México Iwg Careers A tiempo completo

    **About the Role**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our operations team, you will play a vital role in delivering exceptional customer experiences and ensuring the smooth day-to-day operation of our center.The ideal candidate will possess excellent...


  • Ciudad de México, Ciudad de México Docplanner A tiempo completo

    Job DescriptionAt Docplanner, we're seeking a highly skilled Customer Experience Marketing Specialist to join our team. This role is responsible for developing and executing customer-centric marketing campaigns that drive engagement and upsells.The ideal candidate will have a strong background in customer-focused marketing, with a proven track record of...

  • Game Support Agent

    hace 4 semanas


    Ciudad de México, Ciudad de México Lionbridge A tiempo completo

    Role OverviewAs a Game Support Agent - Customer Experience Specialist, you will play a vital role in enhancing our customer support efforts at Lionbridge Games.Your primary responsibilities will revolve around handling customer inquiries, identifying and monitoring player issue trends, and ensuring seamless gameplay experiences.


  • Ciudad de México, Ciudad de México Ikea A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Experience Specialist for Social Media to join our team at IKEA.


  • Ciudad de México, Ciudad de México Zendesk A tiempo completo

    Unlock Customer Delight with ZendeskWe're seeking a skilled Customer Experience Transformation Specialist to join our team at Zendesk. In this role, you'll be responsible for driving the design and configuration of our product to meet the evolving needs of our enterprise customers.As a key member of our Professional Services team, you'll work closely with...


  • Ciudad de México, Ciudad de México Oswego FCU A tiempo completo

    OverviewOswego FCU, a member-owned financial cooperative association, is dedicated to delivering quality financial products and services with professionalism, courtesy, and timeliness. As a Customer Experience Specialist, you will serve as a liaison between members and the Credit Union.Key ResponsibilitiesProvide exceptional service to exceed member...


  • Ciudad de México, Ciudad de México American Express A tiempo completo

    As a Multilingual Customer Experience Specialist at American Express, you will be responsible for delivering exceptional customer service to our Card Members. You will work in a fast-paced environment, handling high volumes of inbound calls and utilizing your skills and experience to tailor unique solutions for each customer.Responsibilities:Consistently...


  • Ciudad de México, Ciudad de México Maersk A tiempo completo

    About the RoleWe are seeking a skilled Customer Experience Consultant to join our dynamic team. As a key member, you will be responsible for owning and managing the customer experience of small/mid-sized customers.Key Responsibilities:Promptly address customer inquiries through various channels.Resolve customer issues and complaints according to established...


  • Ciudad de México, Ciudad de México TK Recruitment A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Experience Specialist to join our rapidly growing FinTech team. As a key member of our Collection Team, you will play a critical role in ensuring legal compliance and improving the performance of debt collection efforts.


  • Ciudad de México, Ciudad de México Maersk A tiempo completo

    We are seeking a dynamic and customer-focused Customer Experience Operations Specialist to join our team at Maersk.This role is ideal for candidates with a passion for customer experience, strong problem-solving skills, and the ability to collaborate across teams.The successful candidate will have at least 1 year of experience in customer service, a...


  • Ciudad de México, Ciudad de México Michelin A tiempo completo

    Key Responsibilities:As a Customer Service Representative at Michelin, you will be responsible for managing orders, monitoring execution, and treating customers' requests to meet service commitment and improve customer satisfaction.Key Achievements:• Manage customer orders and delivery• Handle customer orders portfolio and monitor execution• Analyze...


  • Ciudad de México, Ciudad de México RISK A tiempo completo

    About RISKAt RISK, we're pushing the boundaries of what's possible in the iGaming industry. Our team is driven by a passion for innovation and a commitment to excellence.SalaryThe estimated salary for this position is $60,000 per year, depending on location and experience.Job DescriptionWe're seeking a skilled Customer Support Specialist to join our team. As...

  • Onboarding Specialist

    hace 3 semanas


    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the OpportunityWe are seeking an experienced Onboarding (KYC) Specialist to join our team in CDMX. This role is a key part of our customer onboarding process, ensuring seamless and timely completion of due diligence reviews.Key Responsibilities:Support internal partners and customers in gathering necessary documentation and information for due...


  • Ciudad de México, Ciudad de México Nasdaq A tiempo completo

    **Customer Service Specialist Role**At Nasdaq, we are seeking a highly skilled Customer Service Specialist to join our team. This role is responsible for providing exceptional customer service to our clients, ensuring their needs are met with the highest level of satisfaction.**Key Responsibilities:**Respond to customer inquiries and resolve issues in a...


  • Ciudad de México, Ciudad de México Sagan A tiempo completo

    Grow with SaganSagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading...


  • Ciudad de México, Ciudad de México EVO Payments Mexico, S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking an experienced Customer Retention Specialist to join our team at EVO Payments Mexico, S. de R.L. de C.V.The successful candidate will be responsible for managing and enhancing the merchant experience, optimizing the company's portfolio, and driving revenue growth through proactive engagement and issue resolution.


  • Ciudad de México, Ciudad de México RPMGlobal A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team in Mexico. As a Customer Success Manager, you will be responsible for supporting targeted and comprehensive customer accounts to ensure a successful customer journey experience.Key Responsibilities:Serve as a trusted advisor to customers, providing guidance on how to...


  • Ciudad de México, Ciudad de México TeleTech Holdings, Inc. A tiempo completo

    Unlock your career potential with TeleTech Holdings, Inc. as a Process Improvement Specialist for Global Customer Experience. This role offers the opportunity to work remotely in Mexico and be part of a team that brings humanity to business.Our employees have spoken, and we're proud of our company culture, which has earned us a Great Place to Work...