Relationship Manager
hace 1 mes
We are a global leader in payments technology and software solutions. Our mission is to empower businesses and individuals to move money seamlessly, securely, and efficiently.
We are currently seeking a skilled Relationship Manager to join our team. This individual will be responsible for building and maintaining strong relationships with our clients, identifying opportunities for growth, and delivering exceptional customer experiences.
About the Role
This role is instrumental in driving business growth, increasing revenue, and reducing attrition. The successful candidate will have a deep understanding of the payment processing industry, excellent communication and negotiation skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Proactively engage with clients to understand their business needs and identify opportunities for growth
- Develop and maintain strong relationships with clients, internal stakeholders, and external partners
- Collaborate with cross-functional teams to deliver innovative solutions and drive business results
- Analyze complex issues, identify root causes, and develop effective solutions
- Research and share feedback on competitive activity and client insights within each market
- Negotiate contracts and pricing plans that meet both company and client objectives
- Respond to NPS feedback, resolve client concerns, and improve overall client satisfaction
- Bachelor's degree in a related field (e.g., business, finance, or marketing)
- Typically 2+ years of experience in a related field, preferably in the credit card industry
- Excellent communication, negotiation, and problem-solving skills
- Ability to analyze complex issues, identify root causes, and develop effective solutions
- Proficiency in GSuite, Gmail, Excel, Microsoft, Netsuite, and Salesforce
- A competitive estimated salary range of $65,000 - $85,000 per year
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Ongoing training and development opportunities to enhance your skills and knowledge
- A dynamic and collaborative work environment with a talented team of professionals
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