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The Applications Support Intmd Analyst is a key role within our organization, responsible for providing technical and business support to users of Citi Applications. This position requires a strong understanding of apps support procedures and concepts, as well as basic knowledge of other technical areas.
Key Responsibilities- Provide technical and business support to users of Citi Applications.
- Utilize knowledge of apps support procedures and concepts to field issues and queries from stakeholders, provide short-term resolutions, and work with relevant technology partners for long-term remediation.
- Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
- Participate in disaster recovery testing and application releases, from development to deployment into production.
- Perform post-release checkouts and develop and maintain technical support documentation.
- Analyze applications to identify risks, vulnerabilities, and security issues, and make evaluative judgments based on analysis of factual information.
- Cooperate with Development colleagues to prioritize bug fixes and support tooling requirements.
- Directly impact the business by ensuring the quality of work provided by self and others, and impact own team and closely related work teams.
- 2-5 years of experience in a related field.
- Basic knowledge or interest in apps support procedures, concepts, and other technical areas.
- Participation in process improvements and previous experience or interest in standardization of procedures and practices.
- Basic business knowledge/understanding of financial markets and products, and knowledge/experience of problem management tools.
- Understanding of how own sub-function integrates within the function and commercial awareness.
- Developed communication and diplomacy skills to persuade and influence, and good customer service, communication, and interpersonal skills.
- Good knowledge of the business and its technology strategy, and consistently demonstrates clear and concise written and verbal communication skills.
- Knowledge of issue tracking and reporting using tools, and ability to plan and organize workload.
- Bachelor's/University degree or equivalent experience.
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
