Service Desk Analyst

hace 15 horas


Ciudad de México, Ciudad de México Travel + Leisure Co. A tiempo completo
Delivering Exceptional Support

At Travel + Leisure Co., we're shaping the future of leisure travel by creating new possibilities for vacationers. As a Junior Service Desk Analyst, you'll play a vital role in providing 24/7/365 L1 support to our internal staff and business partners. Your tasks will include phone, email, self-service, and chat incident management, as well as managing interactions through request management, installing software, and troubleshooting.

Key Responsibilities:

  • Provide L1 support through all business interactions in accordance with IT Global Policies & Procedures.
  • Resolve L1 incidents within given SLAs.
  • Meet KPIs outlined.
  • Collaborate with L2 and L3, Incident Management Teams.
  • Build and document IT procedures for training purposes (Knowledge Base Management).
  • Provide remote IT training for new and current staff and systems.
  • Work on special projects as assigned from the Service Desk Manager.

Requirements:

  • A committed team player who will take control of all tasks assigned.
  • Bi-lingual – Fluent Spanish & English.
  • Impeccable client manner & "Count on me" work ethic.
  • IT skills/experience preferably but not essential.
  • A hands-on, problem-solving, "can-do" attitude.
  • Excellent customer service skills.
  • Flexibility to work productively in a fast-paced, high-growth, and changing environment.

About Us:

Hospitality is at the heart of all we do at Travel + Leisure Co. We deliver excellence, take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.


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