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Service Desk Analyst
hace 2 meses
GBG is a leading expert in global identity and location, empowering businesses to make informed decisions about their customers. Our cutting-edge technology and expert teams power over 20,000 organizations worldwide, helping them reach and trust their customers.
The RoleWe are seeking a skilled Service Desk Analyst to join our IT Support & Operations team. As a key member of our team, you will provide proactive operational support, delivering frontline customer service to GBG team members and ensuring they remain productive.
Key Responsibilities- Provide best-in-class customer service to GBG team members
- Offer technical support and operations services to GBG team members
- Develop and maintain knowledge base to increase the rate of fix for GBG team members
- Apply best practice process for incident and problem requests and operational tasks
- Continually review and improve delivery of IT services
- Apply best practice process for ensuring SLA's and OLA's are achieved
We are looking for a candidate with technical skills in:
- macOS
- Active Directory
- Exchange / M365 Administration
- Desktop support (i.e. general PC issues)
- M365 Application for Mac
- Windows 10/11
- InTune/Jamf
- Hardware support
- File/Print
- Group Policy
As an equal opportunity employer, we are committed to providing fair opportunities for everyone. Our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. We welcome applications from diverse candidates and offer a range of benefits to support your career and well-being.
