Music Industry Liaison Specialist
hace 1 mes
Symphonic Distribution is a forward-thinking music distribution and marketing company with offices in the US, Colombia, and Mexico. We strive to work with talented individuals who are passionate about the music industry and committed to delivering exceptional customer service.
As a Client Relations Coordinator at Symphonic Distribution, you will be the primary point of contact between our customers and partners, as well as other departments within the organization. Your role will involve assisting clients and internal teams with common support issues, technical queries, and accounting-related questions.
Main Responsibilities- Engage in day-to-day discussions with clients, responding promptly to their needs and providing solutions to improve service delivery.
- Develop a thorough understanding of our service offerings to provide accurate and timely support.
- Suggest solutions to clients and educate them on our system, ensuring they have the necessary skills to use our services effectively.
- Assist with one-off requests or tasks assigned by management, prioritizing client satisfaction and productivity.
- 3 years of experience in a customer service capacity.
- Ability to speak, write, and read English and Spanish fluently.
- High School Diploma or equivalent.
- Experience resolving systems issues or investigating customer inquiries.
- Native-level English proficiency or near-native ability.
This full-time remote position reports to the Client Relations Manager and offers a competitive salary of $40,000 - $55,000 per year, commensurate with experience. If you are a motivated individual with excellent communication skills and a passion for the music industry, we encourage you to apply for this exciting opportunity.
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