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IT Support Specialist
hace 1 mes
Are you looking for an exciting career opportunity in the IT field?
Ttec is seeking a talented Desktop Support Technician to join our team in Guadalajara, Mexico.
About the RoleThis entry-level position provides technical end-user support to desktop systems, workstation setup and configuration, and routine tasks such as software/hardware upgrades. You will resolve reported desktop problems related to hardware, operating systems, and configuration issues through troubleshooting and research.
The ideal candidate will have excellent customer interaction skills, both verbally and orally, and be able to act as an escalation point for complex technical and configuration issues.
You will work with other IT teams during the development and deployment phase of new desktop images or software projects and collaborate with other departments to ensure seamless project execution.
Required Skills and Qualifications- Relevant two-year associate or bachelor's degree in Computer Science, Information Technology, or Engineering or an equivalent combination of education and experience.
- Superior IT support knowledge, including installation, configuration, and troubleshooting of current desktop operating systems.
- Working knowledge of SCCM, Antivirus, TACACS, VLAN, DHCP, Active Directory, Group Policies, MS Exchange, network, and remote administration, software deployment, as well as imaging software and processes.
- High attention to detail in planning, reporting, and execution of assigned work and ability to work proactively in resolving issues or developing better work practices.
Ttec offers a competitive salary of approximately $35,000 USD per year, depending on location and experience.
Additionally, you can expect to enjoy a fast-paced work environment with opportunities for professional growth and development.
As a valued member of our team, you will receive comprehensive benefits, including health insurance, retirement plans, and paid time off.
We are an equal opportunities employer and welcome applications from diverse candidates.
