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Guest Service Agent

hace 2 meses

Quintana Roo, México Marriott International, Inc A tiempo completo
{"Job Overview

We are seeking a skilled Guest Service Agent to join our team at The St. Regis Kanai Resort Riviera Maya. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Responsibilities

* Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
* Secure payment; activate/reissue room keys
* Ensure rates match market codes, document exceptions
* Verify/adjust billing for guests
* Communicate to appropriate staff when guests are waiting for an available room
* Advise guest of messages
* Clear departures in computer system
* Coordinate with Housekeeping to track room status and guest concerns
* File guest paperwork or documentation
* Operate telephone switchboard station
* Run and check daily reports, contingency lists, and credit card authorization reports
* Supply guests with directions and information
* Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction
* Arrange transportation for guests/visitors
* Count and secure bank at beginning and end of shift
* Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change
* Notify Loss Prevention/Security of any reports of theft

Requirements

* High school diploma or G.E.D. equivalent
* No related work experience
* No supervisory experience
* License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._