Front Desk Agent

hace 7 meses


Quintana Roo, México Hilton A tiempo completo

A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

**What will I be doing?**

As Front Desk Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary

**What are we looking for?**

Front Desk Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all


  • Front Desk Agent

    hace 4 semanas


    Quintana Roo, México Marriott International, Inc A tiempo completo

    **Job Summary**As a Front Desk Agent at Marriott International, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.**Key Responsibilities**Organize and process...

  • Front Desk Team Lead

    hace 4 semanas


    Quintana Roo, México Thompson Playa Del Carmen A tiempo completo

    **Job Summary**The Front Desk Supervisor at Thompson Playa Del Carmen is a key leadership role that requires a positive and professional attitude, strong communication and analytical skills, and the ability to drive team engagement and ensure guest satisfaction.**Responsibilities** Monitor Front Desk services quality to ensure guest satisfaction before,...

  • Front Desk Manager

    hace 4 semanas


    Quintana Roo, México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a skilled Front Desk Manager to join our team at Marriott International, Inc. As a Front Desk Manager, you will be responsible for administering front office functions and supervising staff on a daily basis. Your duties will include directing and working with managers and employees to carry out procedures ensuring an efficient...

  • Front Desk Agent

    hace 3 semanas


    Quintana Roo, México Marriott International, Inc A tiempo completo

    Job SummaryAs a valued member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key ResponsibilitiesProcess guest check-ins and check-outs efficiently and accuratelyAssign and manage room keys, ensuring secure payment and accurate billingCommunicate effectively...

  • Front Desk Associate

    hace 4 semanas


    Quintana Roo, México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a highly skilled and friendly Front Desk Associate to join our team at Marriott International, Inc. As a Front Desk Associate, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience.Key ResponsibilitiesOrganize and process guest check-ins and check-outs, adapting to...

  • Front Desk Representative

    hace 4 semanas


    Quintana Roo, México Marriott International, Inc A tiempo completo

    **Job Summary**We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Marriott International, Inc. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests and ensuring a seamless experience for all spa services.**Key Responsibilities**• Schedule services for...


  • Quintana Roo, México Elite Alliance (Destination Club Management) A tiempo completo

    Job Summary: We are seeking a highly skilled and experienced Resort Front Desk Receptionist to join our team at Elite Alliance (Destination Club Management) in Mexico. As a key member of our front office operations, you will be responsible for providing exceptional guest and owner service, ensuring a memorable experience for our valued clients.Key...


  • Quintana Roo, México Thompson Playa Del Carmen A tiempo completo

    About the RoleThe Customer Service Team Leader is a leadership position that oversees the front desk services at Thompson Playa Del Carmen. The ideal candidate will have a strong desire to grow, a positive and professional attitude, and excellent communication skills.ResponsibilitiesMonitor Front Desk services quality to ensure guest satisfaction before,...

  • Guest Service Agent

    hace 4 semanas


    Quintana Roo, México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at The St. Regis Kanai Resort Riviera Maya. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProcess guest check-ins, check-outs, room...

  • Operations Manager F&B

    hace 4 semanas


    Quintana Roo, México Marriott International, Inc A tiempo completo

    Job SummaryAs an Operations Manager F&B, you will be responsible for assisting in the successful execution of all hotel operations departments, including Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. You will manage staff, improve guest and employee satisfaction, and maximize...


  • Quintana Roo, México Marriott International A tiempo completo

    Job SummaryAs a key member of our hotel team, you will be responsible for managing the execution of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. You will work closely with staff to ensure excellent guest satisfaction and maximize the financial performance of the department.Key...

  • Spa Operations Manager

    hace 3 semanas


    Quintana Roo, México Marriott International A tiempo completo

    Job SummaryThe Spa Department Head is responsible for overseeing the day-to-day operations of the spa, including managing staff, coordinating services, and ensuring exceptional customer experiences. This role requires strong leadership and communication skills, as well as the ability to analyze data and make informed decisions to drive business results.Key...

  • Asistente de Recepción

    hace 4 semanas


    Quintana Roo, México Princess Hotels And Resorts A tiempo completo

    Princess Hotels And Resorts busca un profesional para unirse a nuestro equipo de recepción. Buscamos alguien con habilidades interpersonales y capacidad para brindar un servicio de alta calidad a nuestros huéspedes.**Responsabilidades:**• Conocer la oferta de habitaciones y servicios del hotel.• Mantener el control de las habitaciones ocupadas y...


  • Quintana Roo, México Marriott International, Inc A tiempo completo

    **Job Summary**: We are seeking a skilled Luxury Valet and Laundry Specialist to join our team at The St. Regis Kanai Resort Riviera Maya.Estimated Salary: $35,000 - $45,000 per year, depending on experience.About the RoleThis is an excellent opportunity for someone who is passionate about delivering exceptional guest experiences. As a Luxury Valet and...

  • Housekeeping Coordinator

    hace 4 semanas


    Quintana Roo, México Marriott International, Inc A tiempo completo

    Housekeeping Coordinator ResponsibilitiesAs a Housekeeping Coordinator at Marriott International, you will be responsible for managing the daily activities of the Housekeeping department. This includes running sold room reports, verifying room status, and prioritizing room cleaning. You will also act as a liaison to coordinate the efforts of Housekeeping,...


  • Quintana Roo, México Grupo Posadas A tiempo completo

    **Misión del Puesto**: - Ejecutar los procesos de incorporación de personal; incidencias y prenómina; coordinar con CDT los procesos de baja y sanciones. Brindar una atención clara y oportuna a los agentes telefónicos; supervisores y coordinadores; relacionados con la nómina y prestaciones de los mismos agentes telefónicos. **Áreas de...


  • Quintana Roo, México Marriott International, Inc A tiempo completo

    We are seeking a skilled Customer Service Representative to join our team at The St. Regis Kanai Resort Riviera Maya, Mexico. In this role, you will be responsible for providing exceptional service to our guests by answering and responding to their calls, requests, and concerns in a timely and professional manner.The ideal candidate will have excellent...


  • Quintana Roo, México Hotel All Inclusive A tiempo completo

    Hacemos un llamado a todas aquellas personas apasionadas por brindar atención excepcional a los huéspedes. Estamos buscando a una persona talentosa y dedicada para el puesto de Recepcionista en nuestro hotel de lujo.Funciones clave:Facilitar la experiencia de nuestros clientes desde el momento del registro hasta su partida, proporcionando información...

  • Floor Attendant

    hace 2 semanas


    Quintana Roo, México Marriott International, Inc A tiempo completo

    Job Summary: We are seeking a skilled Floor Attendant to join our Housekeeping team at The St. Regis Kanai Resort Riviera Maya. As a key member of our team, you will be responsible for maintaining the highest standards of cleanliness and customer satisfaction in our guest rooms.Responsibilities:Run sold room reports to verify room status and prioritize room...

  • Housekeeping Supervisor

    hace 4 semanas


    Quintana Roo, México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Marriott International, Inc. As a Housekeeping Supervisor, you will be responsible for ensuring the highest standards of cleanliness and quality in our guest rooms and public areas.Key ResponsibilitiesInspect guest rooms and public areas to ensure quality...