Empleos actuales relacionados con Senior Technical Support Engineer, Cybersecurity Solutions Specialist - Ciudad de México, Ciudad de México - Palo Alto Networks, Inc.
-
Cybersecurity Solutions Engineer
hace 4 semanas
Ciudad de México, Ciudad de México Trend Micro A tiempo completoJob Title: Cybersecurity Solutions EngineerTrend Micro, a global leader in cybersecurity, is seeking a highly skilled Cybersecurity Solutions Engineer to join our team. As a Cybersecurity Solutions Engineer, you will be responsible for designing and implementing cybersecurity solutions for our customers. You will work closely with our sales team to...
-
Cybersecurity Solutions Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Trend Micro A tiempo completoTrend Micro, a global leader in cybersecurity, empowers organizations to protect their digital assets. Our team of experts helps customers navigate the complex world of cybersecurity, providing innovative solutions to address their unique challenges.As a Sales Engineer at Trend Micro, you will be the technical bridge between our sales team and system...
-
Cybersecurity Solutions Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Trend Micro A tiempo completoTrend Micro, a world-leading cybersecurity company, seeks a highly skilled Cybersecurity Solutions Specialist to bridge the technical gap between its sales representatives and system integrators. This role requires a strong understanding of customer journeys, technical problem-solving skills, and expertise in designing solutions that cater to customer...
-
Senior Technical Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Philips International A tiempo completoJob TitleSenior Technical Support SpecialistJob DescriptionWe're seeking a skilled Senior Technical Support Specialist to provide exceptional technical support to our customers. As a key member of our team, you will be responsible for resolving complex technical issues remotely, ensuring customer satisfaction and minimizing downtime.Your Role:As a Senior...
-
Cybersecurity Solutions Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Trend Micro A tiempo completoJob Title: Sales EngineerTrend Micro, a global leader in cybersecurity, is seeking a highly skilled Sales Engineer to join our team. As a Sales Engineer, you will be the technical bridge between our Sales Representatives and System Integrators, responsible for closing business and driving revenue growth.Key Responsibilities:Develop and maintain strong...
-
Cybersecurity Solutions Expert
hace 3 semanas
Ciudad de México, Ciudad de México KMS Mobility Solutions GmbH A tiempo completoJob Title: Solutions ArchitectAbout the Role:We're seeking a highly skilled Solutions Architect to join our Sales & Marketing team in LATAM - Mexico. As a key member of our team, you will be responsible for selling our vRx product to new customers and ensuring our existing customers remain satisfied.Responsibilities:* Work with leads to understand their...
-
Technical Support Engineer
hace 4 semanas
Ciudad de México, Ciudad de México GSB Solutions A tiempo completoJob Title: Technical Support EngineerWe are seeking a talented individual to join our team as a Technical Support Engineer.Job Summary: As a Technical Support Engineer, you will be responsible for providing technical support and assistance to our clients and internal teams. You will work closely with our clients to understand their technical needs and...
-
Cybersecurity Solutions Engineer
hace 2 semanas
Ciudad de México, Ciudad de México Trend Micro A tiempo completoTrend Micro, a global cybersecurity leader, empowers organizations to simplify and secure their connected world. Our cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints.As a Sales Engineer at Trend Micro, you will be the technical bridge between our Sales...
-
Senior Process Engineer
hace 4 semanas
Ciudad de México, Ciudad de México The Chemical Engineer A tiempo completoJob Title: Senior Process EngineerAt The Chemical Engineer, we are committed to delivering innovative solutions that drive business growth and improve operational efficiency. As a Senior Process Engineer, you will play a critical role in leading process improvement initiatives and developing technical solutions that meet our customers' needs.Key...
-
Senior Technical Support Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Sequoia Connect A tiempo completoWe are seeking a highly skilled Senior Technical Support Specialist to join our team at Sequoia Connect. As a key member of our support team, you will be responsible for providing level 3 technical support for infrastructure issues, troubleshooting and resolving complex technical problems, and collaborating with internal teams to escalate and resolve...
-
Senior Technical Support Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Sequoia Connect A tiempo completoWe are seeking a highly skilled Senior Technical Support Specialist to join our team at Sequoia Connect. As a key member of our support team, you will be responsible for providing level 3 technical support for infrastructure issues, troubleshooting and resolving complex technical problems, and collaborating with internal teams to escalate and resolve...
-
Senior Technical Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Motorola Solutions A tiempo completo**Job Summary:**We are seeking a skilled Technical Support Specialist to join our team as a Support Technician II. This position will provide excellent customer service to new and existing customers and internal customers by independently troubleshooting, installing, and supporting customers on software and hardware equipment.**Key Responsibilities:**-...
-
Senior Technical Support Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Gigamon A tiempo completoAbout the RoleGigamon is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering exceptional support to our customers and partners, ensuring high levels of customer satisfaction.Key ResponsibilitiesProvide technical support to customers and partners via phone, email,...
-
Technical Sales Engineer
hace 3 semanas
Ciudad de México, Ciudad de México Element Solutions Inc A tiempo completoUnlock Your Potential in Water TreatmentElement Solutions IncAt Element Solutions Inc, we're dedicated to delivering innovative environmental technologies that make a real difference. Our team is passionate about providing sustainable solutions that meet or exceed environmental standards, and we're looking for a talented Technical Sales Engineer to join us...
-
Technical Sales Engineer
hace 2 semanas
Ciudad de México, Ciudad de México Element Solutions Inc A tiempo completoWater Treatment Solutions SpecialistAt Element Solutions Inc, we are seeking a highly skilled Technical Sales Engineer to join our team. As a Water Treatment Solutions Specialist, you will be responsible for developing and managing business relationships with existing and potential clients in the water treatment industry.Key Responsibilities:Develop and...
-
Cybersecurity Solutions Expert
hace 3 semanas
Ciudad de México, Ciudad de México Vicarius A tiempo completoVicarius is a cybersecurity startup backed by top investors from around the world. Our platform, vRx, helps companies identify, prioritize, and fix security threats in an integrated, automated, and innovative way.We're looking for a tech-savvy professional with a passion for IT and problem-solving to join our team as a Cybersecurity Solutions Expert. As a...
-
Cybersecurity Solutions Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Palo Alto Networks A tiempo completoJob Description:Your CareerAs a Security Operations Consultant for SOC Transformation, you will play a key role in defining technical solutions that secure a customer's key business imperatives. You will evangelize our industry-leading solutions in Security Intelligence and Automation, XDR, Attack Surface Management, SOAR, and Incident Response that...
-
Senior Technical Support Specialist
hace 2 meses
Ciudad de México, Ciudad de México NTT DATA Services A tiempo completoAbout the Role:We are seeking a highly skilled Senior Technical Support Specialist to join our team at NTT DATA Services. As a key member of our support team, you will be responsible for providing expert-level technical support for complex issues, collaborating with stakeholders to resolve problems, and contributing to the development of new tools and...
-
Cybersecurity Solutions Engineer
hace 3 semanas
Ciudad de México, Ciudad de México Trend Micro A tiempo completoTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, world-leading global threat research and intelligence, and continuous innovation, our cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks,...
-
Technical Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Gigamon A tiempo completoAbout the RoleGigamon is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering exceptional user support to our customers and partners.Key ResponsibilitiesProvide technical support to customers and partners through various channels, including phone, email, and...
Senior Technical Support Engineer, Cybersecurity Solutions Specialist
hace 2 meses
We are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks, Inc. As a key member of our technical support team, you will play a critical role in ensuring the success of our customers by providing expert technical support and guidance.
Key Responsibilities- Provide technical support to customers and partners, including troubleshooting and resolving complex technical issues.
- Effectively manage support cases from recording to resolution, including timely follow-ups and communication with customers.
- Conduct fault isolation and root cause analysis for technical issues, and collaborate with the Engineering team to influence product operability.
- Author Technical Support Bulletins and other technical documentation in the Knowledge Base, and review technical content for training, marketing, manuals, and troubleshooting guides.
- Travel to customer sites for critical situations, expediting resolutions as needed, and provide configurations, troubleshooting, and best practices to customers.
- Collaborate with cross-functional teams to foster transparency and drive product improvement, and participate in weekend on-call rotation and provide after-hours support as required.
- Communicate complex technical issues effectively to internal and external stakeholders, and provide technical assistance in high-pressure situations.
- Proficiency with Windows OS, Linux OS, iOS, Android OS, and macOS applications, including installation, troubleshooting, debugging, and deployment tools such as SCCM, GPO, AD, and JAMF.
- Analytical troubleshooting skills in Linux, with problem-solving abilities and strong proficiency in software and infrastructure troubleshooting, testing, and debugging.
- Independent troubleshooting ability in diverse, complex environments with mixed applications and protocols, and familiarity with Internet-based technologies including DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS, and Email Routing.
- Knowledge of IP network technologies and performance monitoring/troubleshooting software tools, such as Datadog and Cloud Watch, and intermediate knowledge of SIEM tools for parsing, correlation, data modeling, and dashboards.
- Exposure to SIEM, vulnerability management tools, and firewalls, and experience working in a collaborative, 24x7 uptime environment with on-call responsibilities.
- Comfortable collaborating across diverse cross-functional teams with open communication, and previous experience in a customer-facing technical support role (Support Engineer) is advantageous.
- Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction, and basic scripting knowledge (JS/Python/PowerShell, SQL/XDL/SPL) to troubleshoot playbooks and extract data from various datasets is advantageous.
- A bachelor's degree in computer science or related discipline or equivalent military experience is advantageous.
