Senior Technical Support Specialist
hace 4 semanas
We are seeking a highly skilled Senior Technical Support Specialist to join our team at Sequoia Connect. As a key member of our support team, you will be responsible for providing level 3 technical support for infrastructure issues, troubleshooting and resolving complex technical problems, and collaborating with internal teams to escalate and resolve incidents efficiently.
Key Responsibilities:
- Provide level 3 technical support for infrastructure issues.
- Troubleshoot and resolve complex technical problems.
- Collaborate with internal teams to escalate and resolve incidents efficiently.
- Ensure proper documentation and communication of technical solutions.
- Deliver technical expertise and recommendations for infrastructure improvements.
Requirements:
- Strong experience in L3 support and troubleshooting.
- Solid background in infrastructure support and maintenance.
Language Skills:
- Advanced oral English (excellent verbal and written communication skills in English).
- Native Spanish.
Work Environment:
- Fully remote.
We are an award-winning employer and a leader in the industry. If you meet these qualifications and are pursuing new challenges, we encourage you to apply.
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