Technical Sales Expert

hace 2 días


Saltillo, Coahuila de Zaragoza, México Apple Inc. A tiempo completo

At Apple Inc., we're revolutionizing industries and crafting wonder. Our diverse team inspires innovation, from groundbreaking technology to industry-leading environmental efforts. If you're passionate about making a difference, join our mission to leave the world better than we found it.

We're not just building products – we're enriching lives. As the face of Apple to our largest customers, our Sales organization drives revenue that fuels product development and services. Imagine what you could achieve here.

The Technical Sales Expert is an Apple employee who serves as a brand ambassador and influencer in a Reseller's store. This role grows Apple product sales and add-on business at the point of sale by providing exceptional customer service, delivering engaging product demonstrations, and maintaining high-quality store fixtures and merchandising elements according to Apple's standards.

Key Responsibilities
  • Provide an outstanding Apple Customer Experience while becoming an expert in the Apple ecosystem.
  • Sell Apple products and solutions by communicating their benefits and value through product demonstrations.
  • Conduct 1:1 and 1:many product demonstrations using worldwide developed demo scripts for guidance.
  • Build a community of loyal Apple customers who will return for future purchases.
  • Train a strong virtual team within the retailer's sales force using our training tools.
  • Help improve partner staffing programs at their stores.
  • Maintain the quality and appearance of the Apple Shop, aligning with Apple standards.
  • Ensure up-to-date merchandising elements, including demo content and 2D/3D visual displays, adhere to Apple's worldwide standards.
  • Collaborate with management to resolve maintenance issues with Apple merchandising execution in the store.
  • Work closely with other areas of the company to provide key insights on the Apple business and identify opportunities.
  • Closely monitor performance results and inventory levels.
Requirements
  • A minimum of 4+ years of experience in retail sales or a related field.
  • Exceptional customer service skills.
  • Strong selling skills, with a passion for closing sales.
  • Excellent interpersonal and communication skills.
  • Able to influence at all levels of the organization – internally and externally.
  • Adept at explaining technical terms to a non-technical audience.

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