Senior SaaS Technical Lead

hace 2 semanas


Zapopan, Jalisco, México Oracle A tiempo completo
Position Overview

As a Principal Support Engineer, you will serve as the primary technical support and business solution architect, ensuring exceptional customer satisfaction through proactive engagement.

Your role will involve the creation and enhancement of automated technologies and tools aimed at diagnosing, documenting, and resolving customer challenges efficiently.

Key Responsibilities
  • Act as the technical support authority recognized by Oracle, partners, and clients in the use of Oracle products within intricate, open systems environments.
  • Lead and contribute to the development of innovative products, services, and processes, often at the forefront of technological advancements.
  • Utilize your extensive experience—12 years in Core products or Applications products—to provide insights and guidance.
Qualifications

A technical degree is required, such as a BS in Computer Science, Management Information Systems, Engineering, Mathematics, Physics, or Chemistry, with a strong academic record. Alternatively, substantial professional experience demonstrating a deep understanding of Applications at both functional and technical levels is essential, preferably with Oracle.



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