Customer Experience Team Lead for French Market Growth

hace 5 días


Ciudad de México, Ciudad de México Factorial HR A tiempo completo
About Us

At Factorial HR, we're a fast-growing company that's revolutionizing the way Small and Medium-sized Enterprises (SMEs) manage their Human Resources. Founded in 2016, our mission is to help businesses like yours automate HR workflows, centralize people data, and make better decisions.

Our Opportunity

We're seeking an experienced Team Lead of Customer Experience for France to join our team This is a unique opportunity to take ownership of our customer experience strategy, drive growth, and contribute to our company's continued success.

Key Responsibilities:
  • Lead and motivate a dedicated team of Account Managers, fostering a culture of excellence, teamwork, and respect.
  • Develop and implement robust recruitment and retention strategies with your Area and Talent teams to build high-performing teams.
  • Drive motivation within the team by providing consistent and constructive feedback, and fostering hands-on leadership.
  • Collaborate cross-functionally with different teams to enhance product development, customer experience, and sales strategies.
  • Take ownership of our upselling, retention, satisfaction, and activation plan for existing clients.
Requirements:
  • Proven experience managing customer-oriented individual contributors, ideally in a Customer Experience team, with a track record of driving customer retention and upselling.
  • Tech-savvy, with a passion for technology, the digital world, and innovation.
  • Strong analytical skills and a problem-solving mindset; data insights to drive informed decisions is key.
  • French expert speaker and fluent in English, Spanish is a plus.
What We Offer:
  • A competitive salary range from $40,000 to $50,000 OTEs, depending on experience.
  • A dynamic, multicultural environment with opportunities for growth and professional development.
  • Flexible schedules, pet-friendly office, and no dress code.
  • A comprehensive benefits package, including private health insurance, gym membership, and meal allowance.

Please submit your application if you're a motivated and experienced professional looking to take your career to the next level.



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