Senior Customer Service Representative

hace 2 días


Xico, México Amex A tiempo completo

Unlock Your Potential in a Dynamic Customer Service Role

At American Express, we're committed to empowering our customers and colleagues to succeed. As a Senior Customer Service Representative, you'll play a vital role in delivering exceptional service and support to our valued clients.

About the Job

We're seeking a highly skilled and motivated individual to join our team. In this role, you'll be responsible for:

  • Providing personalized service to customers through phone, email, and chat interactions
  • Tailoring solutions to meet the unique needs of each customer
  • Developing strong relationships with customers to drive loyalty and retention
  • Meeting or exceeding performance goals, including sales rates, quality metrics, and productivity targets

Requirements

To be successful in this role, you'll need:

  • A high school diploma or equivalent required; Bachelor's degree preferred
  • Previous customer service experience, preferably in a consultative sales environment
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced, dynamic environment

Benefits

We offer a competitive salary range of $50,000 - $65,000 per year, depending on location and experience. Additionally, you'll enjoy:

  • Comprehensive medical, dental, and vision benefits
  • Generous paid parental leave policies
  • Free access to on-site wellness centers and confidential counseling support
  • Opportunities for career development and training

Location

This role is based in the United States, with opportunities to work from home or in a hybrid environment. We're committed to providing a flexible and supportive work environment that allows you to thrive.



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