Senior Customer Service Representative
hace 2 días
Unlock Your Potential in a Dynamic Customer Service Role
At American Express, we're committed to empowering our customers and colleagues to succeed. As a Senior Customer Service Representative, you'll play a vital role in delivering exceptional service and support to our valued clients.
About the Job
We're seeking a highly skilled and motivated individual to join our team. In this role, you'll be responsible for:
- Providing personalized service to customers through phone, email, and chat interactions
- Tailoring solutions to meet the unique needs of each customer
- Developing strong relationships with customers to drive loyalty and retention
- Meeting or exceeding performance goals, including sales rates, quality metrics, and productivity targets
Requirements
To be successful in this role, you'll need:
- A high school diploma or equivalent required; Bachelor's degree preferred
- Previous customer service experience, preferably in a consultative sales environment
- Strong communication and problem-solving skills
- Ability to work in a fast-paced, dynamic environment
Benefits
We offer a competitive salary range of $50,000 - $65,000 per year, depending on location and experience. Additionally, you'll enjoy:
- Comprehensive medical, dental, and vision benefits
- Generous paid parental leave policies
- Free access to on-site wellness centers and confidential counseling support
- Opportunities for career development and training
Location
This role is based in the United States, with opportunities to work from home or in a hybrid environment. We're committed to providing a flexible and supportive work environment that allows you to thrive.
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