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hace 2 meses
We are seeking a highly skilled Technical Account Manager to join our team at Amazon Web Services Mexico S. de R.L. de C.V. As a Technical Account Manager, you will be responsible for providing exceptional support to our Enterprise customers, helping them to achieve the best value and service from our cloud platform.
Key Responsibilities- Provide technical guidance and support to Enterprise customers, resolving inquiries and issues related to AWS services and cloud infrastructure.
- Collaborate with customers to understand their business needs and technical challenges, and develop strategies to drive adoption and use of AWS services.
- Work closely with AWS global engineering and service teams to resolve customer issues and ensure operational health of AWS environments.
- Foster trusting relationships with customers, understanding their business needs and technical challenges, and provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies.
- Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope and risk management.
- 5+ years of hands-on experience with operational parameters and troubleshooting for two or more of the following: infrastructure, systems administration, networking, DevOps, compute, storage, database, big data and analytics, application-level services, serverless, or applications development in a distributed systems environment.
- Bachelor's degree in computer science, engineering, math, or related discipline required, or equivalent work experience.
- Able to communicate effectively in English, within technical and business settings.
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Why Join UsWe value work-life harmony, inclusive team culture, mentorship and career growth, and hybrid work. We strive to become Earth's Best Employer and provide endless knowledge-sharing, mentorship, and other career-advancing resources to help you develop into a better-rounded professional.
