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Index Client Service Specialist
hace 1 mes
Sales and Relationship Management
We are seeking a skilled professional to build and maintain our client relationships, helping to find solutions to their complex needs.
Indexes
This role involves setting the benchmarks for our industry, combining deep knowledge and a systematic and well-defined methodology to develop and construct the indexes that provide data and timely insights in an ever-changing world.
Your Team Responsibilities
The MSCI Global Client Service team is composed of experienced financial professionals that provide first-tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on MSCI's benchmark products. The Index CS Specialist will strive to become a product and client type expert within the CS group, working closely with account managers to develop and maintain client relationships and dedicated to specific client accounts.
What We Offer You
At MSCI, we are passionate about what we do, and we are inspired by our purpose - to power better investment decisions. You'll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards, and perform beyond expectations for yourself, our clients, and our industry.
We offer transparent compensation schemes and employee benefits that can help ensure your financial security and health. Our flexible ways of working will allow you to maximize your potential, and we will empower you with the trust, accountability, and advanced technology to perform at your very best.
We have a purposeful approach to wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our 'Here For You' Employee Assistance Program is available for our employees globally, providing confidential emotional support, financial, and legal advice free of charge.
Your Key Responsibilities
As a key contributor to growth, you will achieve high client retention rates and increase productivity. You will understand clients' investment processes, needs, and use cases to provide premium service to assigned accounts. You will develop an in-depth knowledge of the benchmark data processing within each team of the covered clients and gather information on how competitors' data flows within the various teams of assigned clients.
You will contribute to the account management function by ensuring relevant product and research information is shared with clients. You will be responsible for delivering client education and product training, answering detailed client inquiries about MSCI products and methodology, and providing thought-leadership by sharing best practices within the client community and leading workshops and seminars.
Your Skills and Experience
We are looking for a professional with an undergraduate degree in finance, economics, statistics, mathematics, or a similar field. You should have excellent English communication skills (verbal and written) and a minimum of 3 years' experience in Financial Services. A deep understanding of international financial institutions and global financial markets is essential, as well as strong analytic, quantitative, and problem-solving skills.
A self-starter and highly motivated individual, you should be able to work individually and within a team. CFA, MBA, or equivalent degrees are a plus.
How We'll Support You
We believe new and challenging experiences drive personal growth and innovation. With the right challenges, encouragement, and development support, you can shape your own career experience. Career paths are multi-directional, and we encourage and support internal mobility to help you identify new opportunities to progress and take control of your future.
We have a collaborative, global network of talented colleagues who will support and inspire you to do the best work of your career. As a new joiner, you'll be enrolled on our Global Orientation interactive learning experience to set you up for success.
We act in ways that encourage respect for all voices, ensuring that everyone can be themselves and feel like they are a part of the company. We are intentional about ensuring that everyone is treated fairly and supported with equal opportunities to succeed.
We have eight MSCI Employee Resource Groups: All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola MSCI, Pride & Allies, Women in Tech, and Women's Leadership Forum.
