Customer Success Lead
hace 1 mes
Customer Success Lead
We are seeking a seasoned Customer Success Lead to join our team at Thomson Reuters. This role is critical in driving strategies focused on renewal attainment, customer retention, and enhancing the overall customer experience.
About the Role
In this opportunity, you will lead a team of retention specialists in a global software company, developing and managing talent and performance within the team. You will drive the team to meet goals set in collaboration with senior management, focusing on priority touchpoints, leveraging sales enablement tools and processes.
About You
You're a fit for the role if your background includes
- Bachelor's degree
- Fluent English is a must
- Minimum of 5 years of experience managing a team that supports a U.S.-based Book of Business
- Proven track record of leading a team of retention specialists in a global software company
- Experience in developing talent and managing team performance
- Demonstrated ability to drive retention and upsell strategies
- Ability to deal with ambiguity and navigate complex situations
- Strong command skills and ability to direct work efficiently
- Commitment to maintaining the quality of the team's work output
What's in it for you?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through hybrid work models, wellbeing programs, and opportunities for learning and development.
At Thomson Reuters, we're proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
More information about Thomson Reuters can be found on our website.
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