Customer Success Lead

hace 1 mes


Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

Customer Success Lead

We are seeking a seasoned Customer Success Lead to join our team at Thomson Reuters. This role is critical in driving strategies focused on renewal attainment, customer retention, and enhancing the overall customer experience.

About the Role

In this opportunity, you will lead a team of retention specialists in a global software company, developing and managing talent and performance within the team. You will drive the team to meet goals set in collaboration with senior management, focusing on priority touchpoints, leveraging sales enablement tools and processes.

About You

You're a fit for the role if your background includes

  • Bachelor's degree
  • Fluent English is a must
  • Minimum of 5 years of experience managing a team that supports a U.S.-based Book of Business
  • Proven track record of leading a team of retention specialists in a global software company
  • Experience in developing talent and managing team performance
  • Demonstrated ability to drive retention and upsell strategies
  • Ability to deal with ambiguity and navigate complex situations
  • Strong command skills and ability to direct work efficiently
  • Commitment to maintaining the quality of the team's work output

What's in it for you?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through hybrid work models, wellbeing programs, and opportunities for learning and development.

At Thomson Reuters, we're proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

More information about Thomson Reuters can be found on our website.



  • Ciudad de México, Ciudad de México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Partner Lead to join our team in the LAC region. As a key member of our Customer Success Management and Engagement team, you will be responsible for driving customer success at scale.Key ResponsibilitiesLead a team of Customer Success Partners to ensure successful engagements with our...

  • Customer Success Lead

    hace 2 semanas


    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    Customer Success LeadOur team is seeking a skilled Customer Success Lead to drive the growth of our client relationships. In this role, you will lead a team of retention specialists in a global software company, developing and managing talent, and establishing new teams as needed. You will work closely with senior management to set goals and drive the team...


  • Ciudad de México, Ciudad de México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Partner Lead to join our SAP Cloud Success organization. As a key member of our team, you will play a critical role in driving customer success across the customer lifecycle.Key ResponsibilitiesLead a team of Customer Success Partners to ensure successful engagements with our customers.Develop...


  • Ciudad de México, Ciudad de México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Partner Lead to join our team at SAP. As a key member of our Customer Success Management and Engagement team, you will play a critical role in driving customer success at scale.Key ResponsibilitiesLead a team of Customer Success Partners to ensure successful engagements with our customersDevelop...


  • Ciudad de México, Ciudad de México Ecaresoft Inc. A tiempo completo

    Customer Success Manager OpportunityWe're seeking a highly organized and disciplined individual to lead our customer success team. As a Customer Success Manager, you will be responsible for leading implementation projects with our enterprise customers, providing customer support and user onboarding, and owning and managing customer renewals.Key...


  • Ciudad de México, Ciudad de México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Partner Lead to join our SAP Cloud Success organization. As a key member of our team, you will play a critical role in driving customer success across the customer lifecycle, fostering account expansion, and ensuring successful solution adoption and ongoing renewals.Your ResponsibilitiesLead a...

  • Customer Success Lead

    hace 3 semanas


    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    Role OverviewThe Retention/Customer Success Manager is a critical role in driving strategies focused on renewal attainment, customer retention, and enhancing the overall customer experience.About the PositionAs a Retention/Customer Success Manager, you will lead a team of retention specialists in a global software company, developing and managing talent and...


  • Ciudad de México, Ciudad de México SAP A tiempo completo

    About the RoleAs a Customer Success Partner Lead in the LAC region, you will play a key role in driving value across the customer lifecycle through successful solution adoption and ongoing renewals that foster account expansion.Working closely with the CSP Regional head and CSPs, you will facilitate successful engagements with our customers and support the...


  • Ciudad de México, Ciudad de México 120-SFDC Mexico A tiempo completo

    About the RoleWe're seeking a seasoned Senior Manager, Customer Success Manager to lead our Customer Success team in delivering exceptional experiences to our customers. As a key member of our organization, you will be responsible for driving customer satisfaction, success, and growth.Key ResponsibilitiesLead and develop a high-performing team of Customer...

  • Customer Success Lead

    hace 3 semanas


    Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo

    Job SummaryThe Salesforce Customer Success Manager is responsible for delivering exceptional customer experiences through proactive engagement, strategic planning, and technical expertise. This role requires a deep understanding of the Salesforce ecosystem and the ability to drive customer success through tailored solutions and best practices.Key...


  • Ciudad de México, Ciudad de México Gigamon A tiempo completo

    About UsGigamon, a leader in network visibility and analytics, is dedicated to helping organizations protect their hybrid networks and data. Our team is passionate about delivering exceptional customer experiences, and we're seeking a talented professional to join our ranks.Salary: $120,000 - $180,000 per yearAbout the RoleWe're looking for an experienced...


  • Ciudad de México, Ciudad de México Nutanix A tiempo completo

    The OpportunityNutanix is building a world-class Customer Success and Renewals organization, and we are seeking a Senior Customer Success Leader to join our team in Mexico City.This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and renewals of our subscription products.The ideal...


  • Ciudad de México, Ciudad de México SAP SE A tiempo completo

    About the RoleWe are seeking a highly skilled Regional Lead to join our SAP Customer Success team in Latin America. As a Regional Lead, you will be responsible for leading a team of Customer Success Partners and driving customer success across the region.Key Responsibilities:Lead a team of Customer Success Partners to ensure successful customer engagements...

  • Customer Success Manager

    hace 4 semanas


    Ciudad de México, Ciudad de México Maersk A tiempo completo

    We are seeking a highly skilled Customer Success Manager to lead our Global Service Center (GSC) in the Americas. As a key member of our team, you will be responsible for managing Customer Success Partner Managers and their corresponding teams, driving strategic direction, and ensuring teams are set up for success both now and in the future.Key...


  • Ciudad de México, Ciudad de México SAP SE A tiempo completo

    Unlock Your Potential as a Regional Cloud Success LeadSAP SE is seeking an experienced professional to lead our Regional Cloud Success team in Latin America. As a key member of our global Customer Success Management and Engagement team, you will be responsible for driving customer success at scale.About the RoleThe successful candidate will have a strong...

  • Customer Success Manager

    hace 4 semanas


    Ciudad de México, Ciudad de México Maersk A tiempo completo

    Job Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a Customer Success Manager, you will be responsible for leading a team of Customer Success Partner Managers and driving the strategic direction of the team.Key Responsibilities:Manage the Customer Success Partner Managers...


  • Ciudad de México, Ciudad de México RPMGlobal A tiempo completo

    Empowering Customer Success in Data-Driven IndustriesWe are seeking a highly skilled Customer Success Team Lead to join our team in Mexico. As a key member of our customer success organization, you will be responsible for driving the adoption and utilization of our data analytics solutions across our customer base.In this role, you will collaborate closely...

  • Customer Success Director

    hace 3 semanas


    Ciudad de México, Ciudad de México Innovapptive A tiempo completo

    Work with us to transform the industrial front-line worker experience!Innovapptive is changing the game for industrial front-line workers and back-office teams worldwide. Our innovative connected worker platform is empowering 350 million industrial front-line workers to improve their working lives and the back-office employee experience.We're looking for a...

  • Customer Success Manager

    hace 4 semanas


    Ciudad de México, Ciudad de México Gigamon A tiempo completo

    About the RoleGigamon is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for driving effective communications with direct reports, customers, executives, and internal teams. You will align team deliverables and capabilities with the needs of customers and internal stakeholders, and...


  • Ciudad de México, Ciudad de México Maersk A tiempo completo

    We are looking for a talented Customer Success Director to join our team in Mexico City, Mexico. This role will play a vital part in leading the CSP Managers and their teams to drive strategic direction and set them up for success both now and in the future.About the RoleThe ideal candidate will have a proven ability to lead a team through change and have a...