Customer Success Director
hace 2 días
We are looking for a talented Customer Success Director to join our team in Mexico City, Mexico. This role will play a vital part in leading the CSP Managers and their teams to drive strategic direction and set them up for success both now and in the future.
About the RoleThe ideal candidate will have a proven ability to lead a team through change and have a minimum of 5 years of experience in Customer Success or relevant management experience. You will be responsible for managing the Customer Success Partner Managers and their corresponding teams, ensuring they are set up for success both now and in the future.
Responsibilities- Manage the Customer Success Partner Managers and their corresponding teams
- Drive the strategic direction of the team with the other Senior Manager(s) and Director of Customer Success
- Ensure client managers are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize their full value from their investment with Maersk
- Coordinate with One Team Sales to ensure the support on transactional process execution is working as expected
- Drive invoice quality by understanding root causes and correcting issues
- Drive customer Net Promoter Score
- Bachelor's Degree in Business or related industry preferred
- Proven ability to lead a team
- Proven ability to lead a team through change
- Minimum 5 years of experience in Customer Success or relevant management experience
We offer a competitive compensation and benefits package. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.
Maersk is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regards to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.
We are happy to support your need for any adjustments during the application and hiring process. If you require assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing.
We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.
-
Customer Success Director Leader
hace 3 semanas
Ciudad de México, Ciudad de México Graphite Growth, Inc. A tiempo completoCustomer Success Director OpportunityWe're looking for a seasoned Customer Success Director to spearhead our customer success strategies at Graphite Growth, Inc. As a key member of our team, you'll develop and execute comprehensive customer success initiatives that drive value for our clients.Responsibilities:Develop and execute a customer success strategy...
-
Customer Success Director
hace 3 semanas
Ciudad de México, Ciudad de México Innovapptive A tiempo completoWork with us to transform the industrial front-line worker experience!Innovapptive is changing the game for industrial front-line workers and back-office teams worldwide. Our innovative connected worker platform is empowering 350 million industrial front-line workers to improve their working lives and the back-office employee experience.We're looking for a...
-
Senior Customer Success Director
hace 1 semana
Ciudad de México, Ciudad de México Gigamon A tiempo completoGigamon is a leading provider of deep observability solutions that help the largest and most complex organizations protect their hybrid networks and data.We are seeking an experienced Senior Customer Success Director to join our team, responsible for driving the success of our customers through effective communication, alignment of team deliverables, and...
-
Customer Success Director
hace 1 semana
Ciudad de México, Ciudad de México DEUNA A tiempo completoAbout DEUNADEUNA is a rapidly growing SaaS startup revolutionizing the e-commerce landscape in LATAM. Our mission is to solve the most pressing challenges faced by businesses today: customer conversion, payment acceptance, and fraud prevention with a single integration.Job Description:We are seeking a dynamic and customer-centric professional to join our...
-
Customer Success Manager
hace 4 semanas
Ciudad de México, Ciudad de México Maersk A tiempo completoWe are seeking a highly skilled Customer Success Manager to lead our Global Service Center (GSC) in the Americas. As a key member of our team, you will be responsible for managing Customer Success Partner Managers and their corresponding teams, driving strategic direction, and ensuring teams are set up for success both now and in the future.Key...
-
Customer Success Advocate Director
hace 4 días
Ciudad de México, Ciudad de México Zebra A tiempo completoAbout ZebraZebra is a community of innovators that come together to create new ways of working, making everyday life better.United by curiosity and care, we develop dynamic solutions that anticipate our customers' and partners' needs and solve their challenges.Job Title: Customer Success Specialist ManagerSalary Range: $80,000 - $120,000 per year (depending...
-
Customer Success Manager
hace 4 semanas
Ciudad de México, Ciudad de México Maersk A tiempo completoJob Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a Customer Success Manager, you will be responsible for leading a team of Customer Success Partner Managers and driving the strategic direction of the team.Key Responsibilities:Manage the Customer Success Partner Managers...
-
Enterprise Customer Success Director
hace 4 días
Ciudad de México, Ciudad de México Menlo Ventures Management, L.P A tiempo completoCustomer Success Manager Job SummaryAs a Senior Customer Success Manager with Menlo Ventures Management, L.P, you will be responsible for ensuring customer satisfaction and net retention within your assigned portfolio. This role requires a unique blend of technical expertise, business acumen, and passion for customer success.Key Responsibilities:Oversee the...
-
Customer Success Manager
hace 1 mes
Ciudad de México, Ciudad de México The Boxoffice Company (Webedia) A tiempo completoWe are seeking a highly skilled Customer Success Manager to join our team at The Boxoffice Company (Webedia). This role is responsible for expanding existing business relationships with targeted clients, with a primary focus on building proximity to clients. The ideal candidate will have a strong ability to communicate and foster positive profitable business...
-
Customer Success Manager
hace 4 semanas
Ciudad de México, Ciudad de México Gigamon A tiempo completoAbout the RoleGigamon is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for driving effective communications with direct reports, customers, executives, and internal teams. You will align team deliverables and capabilities with the needs of customers and internal stakeholders, and...
-
Customer Success Professional
hace 3 semanas
Ciudad de México, Ciudad de México Altair Engineering A tiempo completoJob Summary:We are seeking a skilled Customer Success Professional to join our team at Altair Engineering in Mexico. This individual will collaborate closely with the Customer Success Team, Technical Support & Services Teams, Sales Force/Operations Team, and Account Managers & Sales Channel Teams.This role reports to the US Manager, Customer Success Manager...
-
Customer Success Strategist
hace 4 semanas
Ciudad de México, Ciudad de México Morad Law Group A tiempo completoWhat's the Opportunity?We are seeking a skilled Customer Success Manager to develop and maintain long-term relationships with our clients. This role requires collaboration with internal teams and clients to understand their goals and ambitions.Key Responsibilities:Develop effective long-term key customer relationships.Prioritize discovery of customer...
-
Customer Success Strategist
hace 3 días
Ciudad de México, Ciudad de México Outreach A tiempo completoAbout the RoleThe Customer Success Consultant plays a vital part in guiding our customers throughout their Outreach journey, focusing on removing barriers to product adoption and health. This leads to mutual success, enabling our customers to realize value, and resulting in long-term customer retention and growth.Key ResponsibilitiesDeliver engaging...
-
Customer Success Manager
hace 4 semanas
Ciudad de México, Ciudad de México RPMGlobal A tiempo completoWe are seeking a highly motivated and results-driven Customer Success Manager to join our team in the Mexico Region. As a Customer Success Manager, you will be responsible for supporting targeted and comprehensive customer accounts to ensure a successful customer journey experience. You will work closely with the Customer Success Team, Technical Support &...
-
Customer Success Manager
hace 3 semanas
Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completoAbout the RoleThe Customer Success Manager role is part of the Signature Success team within Salesforce. As a primary contact point for our largest and highest-profile customers, you will be responsible for partnering with assigned accounts to drive customer success and maximize value from their Salesforce investment.Your Key ResponsibilitiesPartner with...
-
Customer Success Manager
hace 1 mes
Ciudad de México, Ciudad de México Altair Engineering A tiempo completoJob Summary:We are seeking a highly skilled Customer Success Manager to join our Data Analytics Customer Success Team in Mexico. As a key member of our team, you will be responsible for supporting our customers in achieving their goals and objectives with our data analytics software portfolio.This role requires a strong understanding of data analytics and...
-
Customer Success Manager: Strategic Leadership Role
hace 3 semanas
Ciudad de México, Ciudad de México Maersk A tiempo completoAbout the Role:Maersk is seeking a Senior Customer Success Manager to drive strategic leadership and growth in our Global Service Center (GSC). This role will lead the Customer Success Partner Managers and their corresponding teams, ensuring they are set up for success both now and in the future.Key Responsibilities:Manage the Customer Success Partner...
-
Customer Success Professional
hace 3 semanas
Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completoJob Description:The Customer Success Manager will play a critical role in ensuring the success of our customers within the Salesforce ecosystem. As a trusted advisor, you will provide exceptional customer service, technical expertise, and strategic guidance to drive business outcomes and maximize the value of our customers' Salesforce...
-
Customer Success Manager
hace 1 mes
Ciudad de México, Ciudad de México Nutanix A tiempo completoThe OpportunityNutanix is building a world-class Customer Success and Renewals organization, and we are seeking a Senior Customer Success Leader to join our team in Mexico City.This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and renewals of our subscription products.The ideal...
-
Customer Success Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Outreach A tiempo completo**About the Role**The Customer Success Consultant at Outreach plays a pivotal part in guiding our customers throughout their Outreach journey. This involves removing barriers to product adoption and health, ultimately leading to mutual success, customer retention, and growth.**Key Responsibilities**This role conducts one-to-many sessions, such as webinars...