Customer Service Expert with Excellent Communication Skills

hace 3 semanas


Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

Ria, a leading global money transfer company, is seeking an exceptional Customer Service Expert to join its dedicated team. The ideal candidate will possess excellent communication skills, be polite and professional, and provide outstanding service to customers by addressing their inquiries, resolving complaints, and troubleshooting issues with our products and services.

The successful candidate will handle a high volume of inbound or outbound calls, creating a positive experience for each customer. This includes listening to clients' concerns, addressing all questions or complaints, and providing accurate and efficient responses. Aligning with Ria's organizational culture, values, and policies.

The primary goal of this role is to deliver an exceptional customer experience. Key responsibilities include reviewing and correcting data for incorrectly processed transactions, collaborating with the accounting department to reconcile and balance refunds for cancelled transactions, and possessing good knowledge of MS Office and Internet Explorer.

Requirements for this position include:

  • A minimum education level of completed high school or college
  • At least one year's work experience in customer services or a call center position
  • An additional language
  • Strong customer orientation skills
  • Excellent oral and written communication skills
  • Attention to detail
  • Good teamworking approach
  • Ability to work flexible schedules

Benefits for this position include:

  • A competitive monthly salary of $17,500 gross for a medium level of English proficiency
  • 5% food vouchers
  • 30 days bonus
  • 15 days of initial vacation
  • Lifetime insurance
  • Free access to the company gym
  • A dynamic and collaborative work environment
  • Cutting-edge tools and technology to simplify work processes
  • Free English and French classes
  • A balanced work-life environment

Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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